commitments about cr Virgin Media

Our Commitments

This is what we want to have achieved by next year across each of our big issues:

1. Talking to our stakeholders

• Tested our assumptions with our stakeholders through structured dialogue

2. Looking after our people

• Provided a complete account of every employee-related CR risk with specific targets and actions plans in place for each

3. Becoming the undisputed customer champion

• Provided a complete account of every area of customer-related CR risk with specific targets and action-plans for each
• Established targets for performance improvement across each of the key touch-points in our customer journey
• Developed a Customer Charter outlining our core commitments
• Provided a clear account of our responsibilities and action-plans in relation to physical accessibility issues

4. Helping our suppliers live our values

• Identified and begun talks with our relevant key suppliers to begin addressing our sustainable procurement priorities

5. Being a responsible service provider

• Established a clear position and strategy on our ISP responsibilities
• Analysed all content-related risks relating to our TV channels, Portal and Mobile

6. Managing our environmental impact

• Implemented a new Environmental Management System
• Set specific Group reduction targets in relation to energy, transport, waste (and increases in recycling), paper and water
• Launched 'carbon outreach' projects in relation to rainforest protection and low-carbon lifestyles in the UK

7. Understanding our role in the community

• Provided around 1000 children with free broadband at home in partnership with the e-Learning Foundation
• Generated up to £1m of support for the Foyer Federation
• Hosted a Silver Surfer day and provided a 'get online' package for sheltered housing schemes
• Provided every employee with a day for local community volunteering

8. Establishing good CR Governance

• Introduced non-executives to our CR Committee

9. Performance measurement

• Completed the implementation of our CR data management system
• Completed benchmarking through the BitC CR Index