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Community Activity

Re contract offer not activated

HiI recently took up a re contract offer. I received an email to say my activation date was 27th April and I would get another email when it was done. I have not had anymore emails and there is nothing in my account to say it’s happening. Can you hel...

Mitch4 by Tuning in
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  • 2 replies
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Sad to be leaving :-(

I've been with Virgin Media for the best part of 15 years (maybe more)I got offerred something similar from another provider, but for almost half the priceAsked VM if they could match it, they said NODidn't even offer me deal, just told me that after...

Re: 403 Forbidden on webmail (Again)

I have got the same issue. Whenever I try to login to webmail it says forbidden. Email still works on Outlook though. What is the fix?

kennyc by Joining in
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  • 1 replies
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Spam warning on every message

Starting today 28th March 2024 every time I try to send a message from my virgin mail box I get this error, regardless of the content of the messageSending of the message failed.An error occurred while sending mail. The mail server responded: SPAM Co...

Chris-H by Joining in
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  • 1 replies
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Resolved! Ntl email hacked

My son's ntl email was hacked last week. We've spent hours on the phone to Virgin Media to try to regain control or delete the account. Everything they've tried so far has failed. Now escalated to third level team. They "hope to resolve this in 3-5 d...

Sue41 by Joining in
  • 547 Views
  • 4 replies
  • 0 kudos

Connecting to TV GO from second TV?

I recently moved to a new house and have a TV 360 box in the main reception room. I'd like to watch TV in a spare/second room, but unfortunately am not able to run cable through the house (rental). I use TV Go on my laptop and tablet regularly. Is th...

Resolved! Slow downloads - since recent down time

After a bit of advice please before contacting VM, I'm more familiar with business networking and fibre and not dabbled into VM cable until had enough of the best we could get with VDSL.VM 1gig service.  Has never been solid 1000 but has been pretty ...

Resolved! Virgin sim scam

Over the last couple of months mycare O2 have been demanding money for a mobile account I do not recognise.  I owe, apparently, £56.  I called them and after a lot of investigation by a  very patient guy at the other end, turned out that it was for a...

greekgod by Joining in
  • 1931 Views
  • 21 replies
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Hub 4 keep losing connection and dropping with 5GHZ

For several months our 5ghz wifi has kept dropping but the 2.4mhz is ok.I have 2 different names for the connections and had no problems since I put the Hub 4 in, which was almost 2 years ago. Now though, the 5ghz connection is dropping multiple time...

Poddys by Dialled in
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  • 2 replies
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Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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