Lower impact

Grow our business without increasing our carbon footprint

Through our ambitious network expansion plans we’re planning to connect 4 million more homes and businesses to our network. While we expect that the amount of data delivered on our network will continue to increase exponentially over the next five years, as our customers do more online, we want to make sure that our carbon footprint (Scope 1 & 2 location-based emissions) won’t grow from a 2014 baseline.

Achieving this goal will see a reduction in energy and fuel for every byte of data our consumers use and for every home and business we serve. It’s likely to deliver financial savings in associated energy and carbon tax costs too.

Here’s how we did in 2016 - the second year of our 2020 Lower impact goal. If you are looking for information on what we’re focusing on for the remaining three years of the goal, take a look at our Goals roadmap.


Performance against our goal sub targets in 2016

Carbon footprint

2016 target – Grow our business without increasing our carbon footprint.

How we did – We reduced our carbon footprint by 7.5% (location-based carbon emission) compared to 2015. Cumulatively, against our 2014 baseline, we’ve achieved an 11.9% reduction. 

Fleet 2 – Van miles per gallon

2016 target - Improve van fleet miles per gallon compared to 2015.

How we did – Our vans are primarily used by our service, installation and network teams. In 2016 our van fleet miles per gallon improved by 5.8% as we continued to introduce newer and more efficient vans to our fleet.

Green energy

2016 target – Install renewable energy pilot.

How we did –  We installed our first solar panel array on our Hawksmoor Bristol site in 2016. The 36.20kW system (127 roof-mounted panels) is expected to generate 34,344kWh of electricity annually.  

Fleet 1 - Truck rolls

2016 target - Reduce truck rolls* by 100,000.

How we did –  We reduced truck rolls by 85,113. Despite this reduction, we missed our target because more service visits were needed than originally forecast. Since 2014 we’ve reduced truck rolls by 1,191,676. This is the same as taking over 3.3 million miles off the road.

Fleet 3 – Car average CO2

2016 target - Reduce car average CO2 compared to 2015.

How we did –  The average CO2 of our cars, which are primarily used by our field based sales teams, improved by 3.4%. New cars entering the fleet are 99gCO2/km as standard, which is expected to bring our average emissions below 100g for the first time by the end of 2017.

Energy efficiency programmes

2016 target - Identify opportunities to implement recommendations from Energy Saving Opportunity Scheme (ESOS) audits.

How we did – Following the ESOS audits we identified two key projects to focus on in 2016; deep chiller and condenser cleaning at our technical sites and optimising our building management systems, particularly across our corporate sites.

*’Truck roll’ is the term we use for each journey made by our vehicles in our field operation – averaging out at about 2.8 miles per trip.