The Connect app will be available soon – watch this space!

 

 

 

 

 


WiFi Booster: Add a WiFi Booster to your package; only available to eligible customers for whom Virgin Media has identified (or has verified as identified through the App) a blackspot inside the registered account address. Max. 1 WiFi and 1 wired booster per customer through the App. Max. 3 WiFi boosters total available per account. Booster is at no extra monthly cost for Virgin Fibre customers on VIVID 100 and above or customers otherwise eligible for a free upgrade to VIVID 100 (customers can check in My Virgin Media to see if they’re eligible).  Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package.  Price for Virgin Fibre customers who have (or downgrade to) other packages is an additional £5 a month per booster, cancellable at any time on 30 days’ notice.  All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply. Installation: Free Booster upgrade requires self-installation via QuickStart and delivery to store by Click & Collect. Add an extra £5 for optional home delivery or £40 for engineer install.  You can choose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days in busy periods.  If we cannot provide the date you have chosen we will deliver on the next available date and confirm this by email. See FAQs for further details. General:  This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability.  Home environment, device limitations, number of users and time of day may affect WiFi performance. Further Legal Stuff applies – see www.virginmedia.com.  

Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.