Although your bill is changing from 1st November, you’ll find you’ve got even more of the stuff you love.
We hope you want to carry on enjoying your services, and if you do, you don’t have to do a thing. If not, don’t worry – you can change or cancel your package. To find out how, simply click here or scroll to the bottom of the page.
But would you really want to miss out on all this...?
You’ve got game-changing broadband
With the UK’s fastest widely available upload speeds, no traffic management and unlimited downloads, VIVID Gamer broadband is made for players:
- Up to 20Mbps upload speeds
- Up to 200Mbps download speeds - great bandwidth for gaming traffic so you’re less likely to suffer lag or jitters
- Play, stream gameplay and chat to your teammates, all at the same time
- No traffic management means we’ll never slow you down
- Gaming goodies you won’t get anywhere else – like half price EGX tickets and exclusive in-game content
So, you can jump in and play on, and on…
You could save your data with the new Virgin Media WiFi app
We’ve been busy adding to our WiFi network. Sign up for our Virgin Media WiFi app and you can connect seamlessly to over a million new WiFi hotspots in the UK on your mobile phone or tablet for free – that’s 10 times more than last year. Which means it could save your mobile data and even help save you money. And the great thing is, you only need to sign up once to connect automatically when you’re in range of a hotspot out and about. Why not download the app now if you haven’t already?
Service and repairs are on us
We want you to be able to enjoy all of your Virgin Media services without having to worry if anything goes wrong. That’s why, if there are ever any hiccups with your Virgin Media kit, so long as you haven’t misused or mistreated it, we’ll sort them out and it won’t cost you a penny.
We get a big tick from Netflix
Love streaming the latest Netflix shows? Then you’ll love this – according to the Netflix ISP Speed Index, we’re the leading major broadband provider for streaming Netflix content.
New My Virgin Media app – a handy sidekick to your service
To help you get the best out of your Virgin Media service, we’ve created a handy app. It helps you:
- Manage your Virgin Media account, wherever and whenever you’re online in the UK.
- Check your package, see a summary of your bill, check your service status, get help and more with a simple tap or swipe.
Why not download it now if you haven’t already and see how it can make your life easier?
On an offer?
If you are on a promotional offer we will honour it. Some of your increase may therefore happen at the end of your promotional offer.
Your Right to Cancel
We hope you want to carry on enjoying all this with us. But if not, don’t worry – you can change or cancel your package at any time before the date stated on your email or letter without paying any cancellation charges. Simply call 0800 052 0098. For more information, ask our friendly community at virginmedia.com/community
The legal stuff
General: Services, content and features are variable and depend on your chosen subscription. You may lose any current discounts you have if you choose to change your package. Information and prices correct at the date of publication. Just so you know, the actual speed of your Virgin Broadband might vary from the speed advertised, especially during peak times. For more info on broadband performance, traffic management policies and other reasons why broadband speeds may vary please check out the FAQs on our website, virginmedia.com/ourspeeds Award sources: uswitch.com/broadband/awards/2017/ and broadbandgenie.co.uk/broadband/survey/2017
TV channels: Channel line-ups are subject to change from time to time and are subject to regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.
Box Sets: Content is variable and shows/series will be added and withdrawn monthly. Virgin TV Anywhere & app: Content available to stream depends on TV package, not all channels/content from relevant pack available. Access via PC, Mac or app (selected iOS devices and Android devices only). Live streaming and On Demand available in the UK with broadband or WiFi internet access only. Access via PC, Mac or TV Anywhere app (selected iOS devices and Android™ mobiles and tablets only). Virgin TV customers with a Virgin TV V6 box can stream or download selected recorded programmes on the Virgin TV Anywhere app on selected devices in the home (this feature is not accessible via PC or Mac), see virginmedia.com/help/tvanywhere. Minimum 800Kbps recommended per device accessing the service concurrently. Maximum 2 compatible devices per account can watch TV. On Demand only available to M+ or Mix TV packages and above. Visit virginmedia.com for full terms and conditions.
TV GO: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand require broadband/WiFi internet or 3G/4G access. UK only. Access via PC, Mac or TV Go app (selected iOS devices and Android™ devices only). Maximum 2 compatible devices per account can watch TV.
Virgin TV V6 box: Virgin TV V6 box remains property of Virgin Media. Further Legal Stuff applies.
4K ready: 4K-compatible TV and Virgin TV V6 box required to view content, which comes as standard on some platforms such as Netflix and YouTube. Virgin TV content is not currently available in 4K.
Channel 100: Virgin TV content is variable and depends on your package.
HD: Selected HD channels only. Excludes HD channels from add-ons (such as Sky Premium’s HD channels). HD TV set, V HD Box or TiVo® box connected with HDMI cables required for HD channels.
Virgin Media WiFi: App requires iOS 8 or later or Android version 4.3 or later. Available to Virgin Fibre customers on max.7 registered devices. UK only. Experience varies by location and number of users. Terms and conditions apply.
VIVID 200 Gamer: Virgin Media’s VIVID 200 Gamer has the fastest average upload speeds vs other major UK ISPs. EE’s, Plusnet’s, Sky’s and BT’s ‘up to’ 76Mbps download speed FTTC packages had average 24-hour upload speeds of 16.18Mbps, 14.4Mbps, 15.15Mbps and 14.88Mbps respectively according to the Ofcom Speed Report March 2017. In March 2017 members of the Virgin Media Broadband Performance panel powered by SamKnows had an average 24-hour upload speed of 20.29Mbps on Virgin Media’s VIVID 200 Gamer service, faster than other major UK ISPs. See virginmedia.com/ourspeeds for details.
Inclusive servicing/repairs: Excludes misuse/mistreatment. BT customers own their own boxes. Equipment remains property of Virgin Media.
F-Secure: New F-Secure customers only. One subscription per Virgin Media customer. Not available on BlackBerry. Current retail price £79.99, see https://www.f-secure.com/en_GB/web/home_gb/f-secure-safe. Up to 5 devices. Opt-in required at end of 12 months to continue.
Weatherproof cables: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each ISP’s products and services.
Virgin TV Anywhere and app: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand require broadband/WiFi internet. UK only. Maximum of 2 compatible devices per account can watch TV. Access via PC, Mac or TV Anywhere app (selected iOS devices and Android devices only). On Demand only available to M+ or Mix TV packages and above. Visit virginmedia.com for full terms and conditions.
My Virgin Media App: Compatible device required - Android 5 and above, iOS 8 and above. Wifi/3G/4G connection required (data charges may apply). Separate terms and conditions apply to app.