Awesome WiFi starts with our Hub 3

 

 

Get WiFi that whizzes at incredible speeds

Our latest Hub 3 delivers fast and reliable WiFi speeds to your devices. Team our Hub 3 with our next generation optical fibre network and you’ll be set up to browse, connect and share more!

 

 

Reliable WiFi, the way it should be

Keep connected to WiFi around your house. And if you do find any WiFi blackspots with the Virgin Media Connect app, intelligent WiFi Boosters are available to order and use with your Virgin Fibre services, if you need one.

 

 

Take control with the Virgin Media Connect app 

Our clever new Connect app lets you see how your WiFi is working from room to room. Check your signal strength, manage your devices and even tackle common WiFi issues – all from the comfort of your sofa.

 

 

     

Who can upgrade?

A shiny new Hub 3, not just for shiny new customers. Selected Virgin Fibre customers with a Super Hub 2ac or older as their main Hub, may be eligible for free upgrade to our Hub 3.

Sign in below to find out if you’re eligible.

    

Order your Hub 3 upgrade now – it’ll only take a few moments!

We want your Virgin Fibre experience to be the best it can be. So, if you’ve got an older Hub as your main Hub, we’d like to swap it for our latest Hub 3 for free.

No catches, no new contract.

Sign in to find out if you’re eligible for a Hub 3 upgrade.

 

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Go to our sign in page to register.

 

 

 

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

New customer?

Why not explore our awesome Virgin Fibre packages?

 

 

FAQs

Selected Virgin Fibre customers with a Super Hub 2ac, or older as their main Hub are eligible for a Hub 3 upgrade. Use the Connect app or sign in to My Virgin Media to find out if you’re eligible.

 

 

All you need to do is register or sign in to My Virgin Media  and we’ll guide you on how to complete your Hub upgrade online – it’ll only take a few moments.

We’ll send you some instructions on what to need to do with your old Hub when your shiny new one arrives.

 

No, you’ll not have to enter into a new contract for your services to upgrade to your new Hub 3.

 

The legal stuff

 

Free Hub 3 upgrade:

Available to selected Virgin Fibre customers only who have a Super Hub 2ac, or older as their main hub and who has been notified by Virgin Media as eligible via their ‘My Virgin Media’ account.  One free upgrade per account to replace your existing hub, which we may ask you to return to us. The Hub 3 and any other equipment we provide to you remains the property of Virgin Media and must be returned to us at any time upon request, otherwise a charge will apply.  Installation: Free upgrade requires hub self-installation via QuickStart and delivery to store by Click & Collect.  £5 charge for optional home delivery.  You can chose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days.  If we cannot provide the date you have chosen we will deliver on the next available date and confirm this by email. See FAQs for further details. This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability.  General:  Registered address: Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP. Registered in England and Wales No. 02591237.   

WiFi Booster: Upgrade to a WiFi Booster only available to eligible customers for whom Virgin Media has identified (or has verified as identified through the App) a blackspot inside the registered account address, characterised by a “red” result on the Virgin TV V6 Box or a Virgin Media Agent.  Max. 1 booster per customer through the App. Max. 3 boosters total available per account. Booster is at no extra monthly cost for Virgin Fibre customers on VIVID 100 and above, or customers otherwise eligible for a free upgrade to VIVID 100 (customers can check in My Virgin Media to see if they’re eligible).  Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package.  Price for Virgin Fibre customers who have (or downgrade to) other packages is an additional £5 a month per booster, cancellable at any time on 30 days’ notice.  All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply. Installation: Free upgrade requires hub self-installation via QuickStart and delivery to store by Click & Collect.  Optional £5 charge for home delivery.  You can chose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days.  If we cannot provide the date you have chosen we will deliver on the next available date and confirm this by email. See FAQs for further details. General:  This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability.  Home environment, device limitations, number of users and time of day may affect WiFi performance. Further Legal Stuff applies – see www.virginmedia.com.  

Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

 

 

Your free upgrade to our mighty Hub 3

 

Awesome WiFi starts with our Hub 3

Get WiFi that whizzes at incredible speeds

Our latest Hub 3 delivers fast and reliable WiFi speeds to your devices. Team our Hub 3 with our next generation optical fibre network and you’ll be set up to browse, connect and share more!

Reliable WiFi, the way it should be 

Keep connected to WiFi around your house. And if you do find any WiFi blackspots with the Virgin Media Connect app, intelligent WiFi Boosters are available to order and use with your Virgin Fibre services, if you need one.

 

Take control with the Virgin Media Connect app 

Our clever new Connect app lets you see how your WiFi is working from room to room. Check your signal strength, manage your devices and even tackle common WiFi issues – all from the comfort of your sofa.

 

 

 

 

 

Who can upgrade?

A shiny new Hub 3, not just for shiny new customers. Selected Virgin Fibre customers with a Super Hub 2ac or older as their main Hub, may be eligible for free upgrade to our Hub 3.

Sign in below to find out if you’re eligible.

 

Order your Hub 3 upgrade now – it’ll only take a few moments!

We want your Virgin Fibre experience to be the best it can be. So, if you’ve got an older Hub as your main Hub, we’d like to swap it for our latest Hub 3 for free.

No catches, no new contract.

Sign in to find out if you’re eligible for a Hub 3 upgrade.

 

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Go to our sign in page to register.

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

Psst! You’ll need a My Virgin Media account to order your Hub upgrade.

Find out more >

 

New customer?

Why not explore our awesome Virgin Fibre packages.

FAQs

Selected Virgin Fibre customers with a Super Hub 2ac, or older as their main Hub are eligible for a Hub 3 upgrade. Use the Connect app or sign in to My Virgin Media to find out if you’re eligible.

 

 

All you need to do is register or sign in to My Virgin Media  and we’ll guide you on how to complete your Hub upgrade online – it’ll only take a few moments.

We’ll send you some instructions on what to need to do with your old Hub when your shiny new one arrives.

 

No, you’ll not have to enter into a new contract for your services to upgrade to your new Hub 3.

 

The legal stuff

 

Free Hub 3 upgrade:

Available to selected Virgin Fibre customers only who have a Super Hub 2ac, or older as their main hub and who has been notified by Virgin Media as eligible via their ‘My Virgin Media’ account.  One free upgrade per account to replace your existing hub, which we may ask you to return to us. The Hub 3 and any other equipment we provide to you remains the property of Virgin Media and must be returned to us at any time upon request, otherwise a charge will apply.  Installation: Free upgrade requires hub self-installation via QuickStart and delivery to store by Click & Collect.  £5 charge for optional home delivery.  You can chose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days.  If we cannot provide the date you have chosen we will deliver on the next available date and confirm this by email. See FAQs for further details. This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability.  General:  Registered address: Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP. Registered in England and Wales No. 02591237.   

WiFi Booster: Upgrade to a WiFi Booster only available to eligible customers for whom Virgin Media has identified (or has verified as identified through the App) a blackspot inside the registered account address, characterised by a “red” result on the Virgin TV V6 Box or a Virgin Media Agent.  Max. 1 booster per customer through the App. Max. 3 boosters total available per account. Booster is at no extra monthly cost for Virgin Fibre customers on VIVID 100 and above, or customers otherwise eligible for a free upgrade to VIVID 100 (customers can check in My Virgin Media to see if they’re eligible).  Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package.  Price for Virgin Fibre customers who have (or downgrade to) other packages is an additional £5 a month per booster, cancellable at any time on 30 days’ notice.  All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply. Installation: Free upgrade requires hub self-installation via QuickStart and delivery to store by Click & Collect.  Optional £5 charge for home delivery.  You can chose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days.  If we cannot provide the date you have chosen we will deliver on the next available date and confirm this by email. See FAQs for further details. General:  This Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability.  Home environment, device limitations, number of users and time of day may affect WiFi performance. Further Legal Stuff applies – see www.virginmedia.com.  

Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.