There are 3 easy ways to get in touch

By phone

Simply dial 150 from your Virgin Media Phone. It's free.

Or dial 0845 454 1111 from any other phone.

For details about how much it costs to call our team, visit our website at virginmedia.com/callcosts

By email

If you prefer, you can also e-mail us, please complete our Complaint Form.

By post

It's not as quick, but if you'd prefer to send us a letter, you can write to us at:

Complaints,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea.
SA7 9ZJ

So we can get back to you sooner, let us know details like your account number, address and contact number when you get in touch

We aim to resolve all written complaints within 28 days and to respond to all e-mails within 48 hours.

For information about our Complaints procedure and how to take further then please refer to our Code of Practice.

Got some feedback?

We're all ears. Use our Customer Feedback form to send us your thoughts.

Report an Internet security concern

If you would like to report a security concern relating to someone using our internet service, there are four easy ways to get in touch with our Internet Security Team

You can send us a fax on 01633 710076

You can contact us by phone on 01633 710142 (voicemail facility, checked 365 days a year)

You can use our Internet Security form

Or you can write to us at:

Virgin Media Internet Security Team,
Internet Security,
Virgin Media,
Caradog House,
NEWPORT.
NP10 8UG

Please note:  The Internet Security Team are able to deal with Internet Security issues that originate from our network only.

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