Email & mailboxes
While you can use the username supplied to you by Virgin Media as your Email address (i.e. username@blueyonder.co.uk/username@ntlworld.com/username@virgin.net), this is not a very easy address to remember for you or your friends. With this in mind, it is a good idea to use our system to create a more memorable email address for your account.
Click on one of the links below to find out how:
What is an alias?
An email alias is the part of your Virgin Media email address before the '@blueyonder.co.uk/@ntlworld.com/@virgin.net'.
As an example, if your email address was uncle-rob@blueyonder.co.uk, then the email alias for that address would be uncle-rob.
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How can I use Selfcare to create an additional email address?
- Log into Selfcare.
- From the main menu, click the option called Add new mailbox (see below) which is listed in the EMail and dialup section.
- Follow the on screen instructions to create a new mailbox.
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How can I use Selfcare to delete an email address I no longer use?
- Log into Selfcare.
- Click on the plus sign within the mailbox area, listed in the Email and dialup section.
- Click on the delete mailbox option and then click on Continue to delete this mailbox.
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How can I use Selfcare to change my email password?
Important: If you change the password for your primary mailbox (i.e. not username_2, _3, etc.), then this will also change the password you use to access Selfcare, and the password you use to connect to the Internet if you are a dial-up customer.
- Log into Selfcare.
- From within the mailbox area, click on the plus sign and then click the option called Change password for this mailbox.
- Choose a new password and type it into the box provided. Your new password should be between 6-10 characters long, using only letters and numbers or a mixture of the two (eg. n3wyork). Follow the on screen instructions.
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