- What is the purpose of the trial?
- How do I know when the trial has completed?
- Will I be charged extra for this faster speed over the course of the trial?
- Are you making any changes to the speeds of M and XL broadband speeds?
- I connect to my broadband service using a Motorola 3100 cable modem and seem to be having problems getting 10Mb speeds?
- I connect to my broadband service using a PACE or Samsung set top box and seem to be having problems getting 10Mb speeds
What is the purpose of the trial?
From time to time we conduct trials on our network. Over the course of the speed increase trial we will be
assessing the impact of these service changes.
How do I know when the trial has completed?
The trial will run for at least two weeks. Further details on the trial will be made available on this site, so please check here for regular updates!
Will I be charged extra for this faster speed over the course of the trial?
You will not be charged any extra for this faster speed
Are you making any changes to the speeds of M and XL broadband speeds?
No, we are not making any changes to M and XL speeds
Motorola 3100 Cable Modem
I connect to my broadband service using a Motorola 3100 cable modem and seem to be having problems getting 10Mb speeds?
If you connect to your broadband service using a Motorola 3100 (model type indicated on label on the back) and are having speed related please contact our broadband technical support line on 0906 212 1111 where we can either post you out a replacement cable modem for free or you can request an engineer to replace your modem at a cost of £25.
I connect to my broadband service using a PACE or Samsung set top box and seem to be having problems getting 10Mb speeds
If you connect to your broadband service using a Samsung or PACE branded set top box (see pictures below) and are having speed related issues you may need to swap out your set top box, where we will replace it with a new cable modem.
Give us a call on 08454541111 (or on 150 if you have a Virgin Media phone) and we'll book a time for an engineer to come round and install this for you - free of charge of course.
Pace 1000 Set-top box
Pace 4000 Set-top box
Samsung SMT-2110C Set-top box
If you do not connect to broadband by either the Motorola 3100 or by one of the set top boxes listed above and are still having problems getting 10Mb speeds click here
