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Help with JavaScript and cookies

If you’ve reached this page, it looks like you might need to change some of the settings on your computer for JavaScript and cookies. Here’s the deal...

JavaScript

Many websites – like ours – use technology called JavaScript to work. It helps us present information to you, like pictures and animation. So your computer needs to work with it to make the most of Virgin Broadband, also known as being “JavaScript enabled”.

Cookies

Cookies are used by many websites to remember you, so when you visit the website again it’s easier for you to use. That includes remembering your username so you don’t need to type it in again, or which country you’re in so you only see the information for where you live.

Again, our website uses cookies to remember you, so you’ll need cookies “enabled” to make the most of our site.

What to do next

To find out how to enable JavaScript and cookies on your computer, simply choose your web browser from the list below. We’ll show you all the details you need to get set up:

Not sure which web browser you use?

Take a look at the pictures below to find out which browser you’re using...

If you use Microsoft Internet Explorer 6, your computer will look like this:

Click here for help setting up JavaScript and cookies.
 

If you use Microsoft Internet Explorer 7, your computer will look like this:

Click here for help setting up JavaScript and cookies.
 

If you use Mozilla Firefox, your computer will look like this:

Click here for help setting up JavaScript and cookies.
 

If you’re using a Mac with Safari, your computer will look like this:

Click here for help setting up JavaScript and cookies.
 

Setting up JavaScript and cookies

Microsoft Internet Explorer 6.0

To enable cookies, just follow these simple steps:

  1. First, open Internet Explorer, then click ‘Tools’ at the top of the screen.
  2. Next, click ‘Internet Options’ – a new window will pop up.
  3. Click the ’Privacy’ tab at the top of the new window.
  4. You’ll now see a window with a sliding button – click it to slide it up and down. The normal position for the slider is “Medium”. Just choose a position for the slider so that your computer can accept cookies.

To enable JavaScript, just follow these simple steps:

  1. First, open Internet Explorer, then click ‘Tools’ at the top of the screen.
  2. Next, click ‘Internet Options’ – a new window will pop up.
  3. Click the ‘Security’ tab at the top of the new window.
  4. You’ll now see a button saying ‘Custom Level’ – simply click it.
  5. Scroll down to the section called ‘Scripting’ – underneath ‘Active Scripting’, click the ‘Enable’ button and click OK.

Microsoft Internet Explorer 7.0

To enable cookies, just follow these simple steps:

  1. First, open Internet Explorer, then click ‘Tools’ at the top of the screen.
  2. Next, click ‘Internet Options’ – a new window will pop up.
  3. Click the ’Privacy’ tab at the top of the new window.
  4. You’ll now see a window with a sliding button – click it to slide it up and down. The normal position for the slider is “Medium”. Just choose a position for the slider so that your computer can accept cookies.

To enable JavaScript, just follow these simple steps:

  1. First, open Internet Explorer, then click ‘Tools’ at the top of the screen.
  2. Next, click ‘Internet Options’ – a new window will pop up.
  3. Click the ‘Security’ tab at the top of the new window.
  4. You’ll now see a button saying ‘Custom Level’ – simply click it.
  5. Scroll down to the section called ‘Scripting’ – underneath ‘Active Scripting’, click the ‘Enable’ button and click OK.
  6. Also, tick ‘Enable’ underneath ‘Scripting of Java Applets’ and click OK.
  7. If you’re asked to confirm your new options, just click ‘Yes’.
  8. Finally, reload the page – and JavaScript will now be working.

Mozilla Firefox 2.0

To enable cookies, just follow these simple steps:

  1. First, open Firefox, then click on ‘Tools’
  2. Next, click ‘Options’ then click the ‘Privacy’ tab
  3. You’ll see an option saying ‘Accept cookies from sites’ – make sure it’s ticked.

And that’s it – you’re all done.

To enable JavaScript, just follow these simple steps:

  1. First, open Firefox, then click on ‘Tools’
  2. Now you’ll be in the ‘Tools’ menu – simply select ‘Options’
  3. In the ‘Options’ list, click ‘Content’.
  4. When you’re in the ‘Content’ section, you’ll see an option called ‘Enable JavaScript’ – make sure it’s ticked.
  5. Click the Advanced button to open the Advanced JavaScript Options box.
  6. Check all boxes under Allow scripts to.
  7. Click OK.
  8. Click OK.

Safari

To enable cookies, just follow these simple steps:

  1. Click ‘Safari’ at the top left-hand corner of the screen – then select ‘Preferences’ from the menu.
  2. Next, click the ’Security’ tab at the top of the ‘Preferences’ screen.
  3. You’ll see an option to ‘Accept Cookies’ – set it to ‘Always’ or ‘Only from sites you navigate to’ cookies.

To enable JavaScript, just follow these simple steps:

  1. Click ‘Safari’ at the top left-hand corner of the screen – then select ‘Preferences’ from the menu.
  2. Next, click the ’Security’ tab at the top of the ‘Preferences’ screen.
  3. You’ll see an option to ‘Enable JavaScript’ – make sure it’s ticked.