Broadband Support Premium Rate Line - FAQs

• What is the new broadband helpline number?
• How much do calls cost?
• Why are you dropping premium rate charges to call support?
• What about TV and phone faults?
• What about customer services?
• Are dial-up Technical Support and PC Help changing too?

What is the new broadband helpline number?

It’s 151 from a Virgin Media phone or 0845 454 1111 from any other phone line.

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How much do calls cost?

For call costs please visit http://www.virginmedia.com/callcosts/. Calls from mobiles and other networks may vary.

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Why are you dropping premium rate charges to call support?

We have decided to remove premium rate charging for our broadband support having listened to our customers.

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What about TV and phone faults?

If you need help with your TV and phone, you can call 151 free from your Virgin Phone as normal.

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What about customer services?

It's still absolutely free to call our customer service team on 150 from your Virgin Phone.

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Are dial-up Technical Support and PC Help changing too?

No, these services remain the same.

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PC help line seems very expensive at £1 per minute?

On average, these calls are handled in around five minutes. This means you will typically be paying £5 which when compared to high street PC help providers, is a considerably cheaper option.