broadband-helpline-number help broadband Virgin Media

Hello,
Our broadband helpline number has changed and you can now contact support free on 151 from a Virgin Media phone or on 0845 454 1111 from any other phone. Please visit /www.virginmedia.com/callcosts/ for the cost of this call. Costs from mobile phones or other networks may vary.

We also want to make it quicker and easier for you to find the information you need. So when you need help, here’s what to do:

Step 1

If you're having trouble with your broadband service, for example if it's running slower than it should be, or if you're having trouble seeing certain pages, the first thing to do is switch off your computer and modem, then restart them. This may repair any basic faults right away and get you back up and running quickly.

Step 2

If that didn't work, the next thing to do is call our service status line on 0800 561 0061 to find out if there's a problem in your area. It's absolutely free. Or if you still have access to the internet, you can visit our help site. It's at www.virginmedia.com/help/.

Step 3

If you can't find what you're looking for online, or you can't look online, then you can call our broadband helpline.

We have over 200 Virgin Broadband experts ready to help if you're having issues with your Virgin Broadband modem or service. So they can help you faster, you'll need to have your account details to hand and be at your computer.

If you have a question about equipment that hasn't been supplied by Virgin Media, like your printer or your Blackberry, then you'll need to get in touch with your manufacturer or you can call the PC helpline on 0906 991 0001. It costs £1 a minute plus 10p to connect.If you still have questions then check out our FAQs.