help

Troubleshooting broadband

Connection issues

Why can’t I connect to the Internet?

We'll help you get to the bottom of it.

Why do I see a Dial-up connection screen?

Click here to turn off dial-up.

Why can’t I access a web site?

Why you might encounter problems accessing some sites.

Performance issues

Why is my connection slower than usual?

How to speed things up.

Why can I only connect intermittently?

Here's the most likely solution.

What do I do if I lose my password?

No worries. We’ll get you back on track. Click here for help.

Advanced troubleshooting

Why can’t I link from an open web page?

Click to check the registry files.

What are the Virgin Media ISP settings?

Includes links to help tutorials.

What are the Virgin Media IP address ranges?

Check you have a valid address.

22-08-2008