As a basic check, make sure that all the power leads and cables are in place and secure. Also, if you’re using a router, hub or switch in a home network setup, then try disconnecting from this device, and connecting your computer direct to the broadband modem. If you still cannot connect, reboot both the modem and the computer.
If you’re not sure on how to check the physical set up, and how to reboot your modem and computer, click here
If you have made the checks and still can’t connect, click here to go to next step.
