Here’s some steps you can take to try and get up and running again.
First, did you get an error message when you tried to send (or receive) an email?
Have a look at the two error messages below. If it was either of these, click on the link to solve the problem:
- Can't send and receive mail, or the host 'smtp.server.name' could not be found (where server.name is either ntlworld.com or blueyonder.co.uk),
followed by an error code 0x800****** – click here for guidance. - Error 550 – Relaying not allowed – click here for guidance
If you didn’t receive these messages, the next thing to do is check your email settings. We can help you check your settings in Outlook Express. (If you are using another email program, have a look at the Help supplied with your program to find out how to turn off secure authentication.)
Are you a Mail for Mac user? Click here to carry out this check.
To check your email settings in Outlook Express on a Windows XP:
- From your desktop, click on Start then click on Email, as shown below.
By the way, the screens shown here are taken from a Windows XP computer. If you have another version of Windows, the screens might look different but the instructions are the same. - Click on Tools in the main menu, and then click on Accounts in the sub-menu that displays, as shown below:
The Internet Accounts window displays.
- Select the Mail tab as shown below:
The Mail window displays, showing all the mail accounts that you have configured.
- To edit or verify a particular account, highlight it and then click on Properties. The Properties window displays. If the General tab is not selected by default, select it now.
- Check that the Email address section contains the relevant email address for this account, as shown below:
The Name box can contain any name that you want to appear in the 'from' field when you send an email.
Reply address can be left blank if it is to be the same as the email address. - Click on the Servers tab, as shown below:
- Check that the Incoming mail and Outgoing mail servers are correct. They should be as follows, depending on whether your email address ends in @ntlworld.com, or @blueyonder.co.uk:
Incoming mail server for @ntlworld.com: pop.ntlworld.com
Incoming mail server for @blueyonder.co.uk: pop3.blueyonder.co.uk
Outgoing mail server for @ntlworld.com: smtp.ntlworld.com
Outgoing mail server for @blueyonder.co.uk: smtp.blueyonder.co.uk
The example below shows the customer settings for an email address ending in @ntlworld.
- On the same screen, make sure that the Account name and Password are correct for this email account.
- Check that both the Log on using Secure Password Authentication and My server requires authentication check boxes are not ticked, as shown above. If one or both are ticked, de-select them by clicking in the box.
If you make any changes in this screen, click on Apply.
- Click on the Connection tab.
- Make sure that the Always connect to this account using check box is ticked (as shown above). If it is not, click on the empty box to insert a tick.
If you make a change in this screen, click on Apply. - Click on the Advanced tab.
- Make sure that the two This server requires a secure connection (SSL) check boxes are not ticked, as shown above. If one or both are ticked, de-select them by ticking in the box.
- Make sure that Outgoing Mail (SMTP) is set to 25, and that Incoming Mail (POP3) is set to 110.
If you make any changes in this screen, click on Apply. - To exit the Properties screen, click on Apply. This takes you back to the Internet Accounts window.
- If you want to check the settings for any other email account, repeat steps 4 – 15. Alternatively, to end the process, click on Close.
