What can I do with ebilling?
Once you've logged on to our ebilling website, you'll see the ebill home page below.
This screen has an overview of your latest bill, including how much you owe and when it's due.
You can also do other things from this screen by clicking on one of the yellow links. For example, you can:
- Pay your bill, by clicking pay this bill
- Check your latest payment, by clicking payment summary
- Take a closer look at your bill, by clicking show me this bill
- See how your next month's bill is shaping up, by clicking view my open bill
How do I change the way I pay for my Virgin Media account?
You can change the way you pay your Internet access in the Change payment details section of My Account. You can also select to change your payment method when you select Change package.
What should I expect from my first month’s bill if I've set up a Direct Debit payment method?
If you have chosen to pay by Direct Debit it takes around 10 days for your bank to set things up. As payment for your service is taken in advance, your first Direct Debit may include payment for two months.
I recently changed package. Why is the amount on my bill not the same as the amount I was expecting?
The day you move to your new package is the day the new cost is applied to your account - but your billing date doesn’t change. So the first bill covers the period up to the next billing date. The following month, your bill will be correct.
How do I change from one Virgin Media package to another?
Once you've registered with Virgin Media, you can change your package once a month (your month starts on the day of the month that you joined Virgin Media - this is known as your billing date).
You can do this online in My Account. When you change package:
- Your email address stays the same. (If you have more than one, they all stay the same.)
- Your email will still be available for collection in exactly the same way as before.
- No messages will be lost during the changeover.
- Your Freespace remains just the same, and you can continue using it as normal.
- Any costs that you have paid, but not used, will be credited to your account. This is calculated from the number of full days between the date that you changed package and your billing date.
Can I use a different payment method when I change from one package to another?
Yes, you can change to a new payment method when you select Change package in My Account. Or you can, of course, continue to pay using your existing details. You can pay by Visa, Visa Delta, MasterCard or Direct Debit.
I recently changed package. Why is the amount on my bill not the same as the amount I was expecting?
The day you move to your new package is the day the new cost is applied to your account - but your billing date doesn’t change. So the first bill covers the period up to the next billing date. The following month, your bill will be correct.
Do I have to make changes to my computer when I change package?
If you change from a dial-up service to one of our broadband services you'll need to install your new broadband kit, but don't worry, our easy to follow installation guide will guide you through this. We will send you the guide through the post If you change from a broadband service to a bundle service, you don’t have to make any changes to your computer.
I've moved house, what do I do?
We've tried to make it as easy as possible to take away one less hassle about moving home.
Just call us on 0845 454 2222 as soon as you know where you're moving to and we'll help you move your services to your new home.
If you decide not to take your services with you, that's fine, you'll just need to pay off the monthly payments to the end of your contract.
