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How do I check if my broadband connection is working?

After you've set up your broadband connection, you can make sure your connection is working properly by doing this check

  1. On your computer, open your web browser (like Internet Explorer or Mac Safari).
  2. Check your connection by trying to open a web page, for example www.virginmedia.com

    If the page can’t be found or doesn’t display, check to see if the issue is with your browser by opening your email client (for example, Outlook Express or Windows Mail).

  3. If neither the web page or the email client opens, then please contact us

15-01-2009