Password issues

Forgot your password?

No problem! If you’ve set up a security profile by telling us your date of birth and some other memorable information, you can reset your password by going to My Virgin Media and clicking on the Forgotten your email address or password link.

You can also reset your password there by putting in some information that can be found on your latest Virgin Media bill.

Your username and password can also be found on your Virgin Media Welcome Pack, but if all else fails you can always call our Technical Support team and we can reset your password for you. You’ll find their contact details here.

If you're trying to find the password for one of your sub-accounts, log in to My Virgin Media and click on the link for Manage household accounts.

Your password doesn't work!

It could be because passwords are case-sensitive. This means that if your password is all lower case letters and you use capitals, then the password will not be recognised, so make sure the CAPS LOCK button is off and try logging in once again.

Fancy a change?

So maybe you didn't name your second child A34yS3aL! Whatever the case, you can change your password to something more memorable by logging in to My Virgin Media and clicking on the Change my password link under My account.