Using dial up - Dial Up - National - Help

Using Dial-up

This section gives you some hints and tips on how to make the most of your dial-up service

Getting started

Check your dial-up compatibility

Are you dial-up ready?

Setting up your dial-up connection

How to get online for the first time.

How to…

Optimise your web browser

How to set up your web browser for maximum efficiency.

Optimise your computer

Quick and easy steps to keep your computer working smoothly.

Change your home page

Change the page that displays when you open the browser.

Change your password

Change your email account password using Selfcare.

Having trouble getting online?

Can’t I connect to the Internet?

Lost your Internet connection.

Connecting a new computer?

Connect a new computer to Virgin Media.

Looking for cable help?

If you're looking for help with your Virgin cable service, click here to go to our help section.

More help

My Virgin Media

Error messages

Error 691 – Access Denied.

This is a username or password error. Click here for guidance.

Authentication Failed (Mac)

This is a username or password error. Click here for guidance.

Error 680 – No Dial Tone.

Click here for a step by step guide to getting reconnected.

Advanced troubleshooting

What are the Virgin Media ISP settings?

Includes links to help tutorials

What are the Virgin Media IP address ranges?