slow-broadband help Virgin Media
Here are a few pointers and tips to help you get the most from your Internet connection. There are lots of things that can boost your broadband speed, so we'll take a look at some of the main ones:
Virgin Media Broadband is currently available in three sizes, and download (from the Internet to your PC) and upload (from your PC to the Internet) speeds are measured in Kilobits per second (Kbps), or sometimes Kilobytes per second (KB/s). There are 8 bits in a byte for the scientists among you! Check which service you are on to find out what speeds to expect.
You can test your speed by downloading a file from a UK based site and check the transfer rate shown. Alternatively, various speed tests are widely available either from tests embedded in the website, or by using specifically downloadable tests designed for UK broadband connections. You can use the search bar at the top of this page to search the Net for "broadband speed test".
However please note that we do not endorse or offer technical support on any speed test sites or applications. If your speed is lower than expected, read the following sections and re-check your speed if required.
Remember, your download speed is dependent on the speed the other computer or server that you are accessing can upload the data to your computer. Online Speed tests can also be misleading and it's important to repeat the test several times to get an accurate measurement.
If you are experiencing slower than expected speeds, try rebooting your modem by powering it off at the mains, wait approximately 30 seconds, and then power it back on again. Once the lights have stabilised the modem has been reset. This can often resolve speed related problems.
