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It is a telephony service delivered by Virgin to you through a process known as "Carrier Pre-Select". Carrier Pre-Select allows you to choose another supplier of calls even though you continue to pay your phone line rental to BT.
It is a telephony service delivered by Virgin to you through a process known as "Carrier Pre-Select". Carrier Pre-Select allows you to choose another supplier of calls even though you continue to pay your phone line rental to BT.
All Unlimited Broadband and Talk services include Virgin Talk. Bundle One comes with free Anytime calls to UK landlines and Bundle Two offers free Evening and Weekend calls to UK landlines.
Please note only the first 60 minutes of a voice calls to direct-dialled local and national geographic (numbers beginning 01 or 02) will be zero-rated - that means free! If you're a Bundle Two customer, this only applies to calls made in the Evening (6pm to 6am) and Weekends (all day Saturday and Sunday). You will be charged 3p per minute after that so, to avoid charges please redial before the 60th minute. There's no connection fee on zero-rated calls but connection fees apply to all other chargeable calls. Standard rates and connection charges apply to all other calls. You can find out more about our Talk plans and the cost to call international destinations and mobiles on our talk pages.
This is a legal requirement laid down by Ofcom, the telecommunications watchdog, to ensure fair treatment of customers. You don't need to do anything - just sit back and let us take care of it all. For more information, please visit the Ofcom website: www.ofcom.org.uk
No, you need to be signed up to an Unlimited Broadband & Talk option to be eligible for the service. It is not available stand-alone or in conjunction with any other offer.
The subscription for Virgin Talk is included free of charge with all Unlimited Broadband & Talk Bundles. With Bundle One you can make unlimited calls to UK landlines Anytime of the day. Bundle Two gives you free calls to UK landlines in the Evening (6pm to 6am) and Weekends (all day Saturday and Sunday).
You can find out the cost to call international destinations and mobiles on our Talk pages.
Please note only the first 60 minutes of a voice calls to direct-dialled local and national geographic (numbers beginning 01 or 02) will be zero-rated - that means free! If you're a Bundle Two customer, this only applies to calls made in the Evening (6pm to 6am) and Weekends (all day Saturday and Sunday). You will be charged 3p per minute after that so, to avoid charges please redial before the 60th minute. There's no connection fee on zero-rated calls but connection fees apply to all other chargeable calls. Standard rates and connection charges apply to all other calls.We're sorry, but the service is a residential service and not suitable for business needs.
No. The service will only work on the phone line that carries your Virgin Broadband service. If you have more than one phone plugged into that line, these calls will also be made through the Virgin Talk service too.
No.
Yes, you will need to cancel your additional telephone service with your current provider. Make sure you don't cancel your BT line rental though as Virgin Talk needs this for it to work.
Unfortunately you can't order the Virgin Talk service unless you are the primary Virgin Broadband account holder. Please get them to make the application on your behalf. Please also note that in order to get Virgin Talk you will need to sign up to one of our Unlimited Broadband & Talk options which includes the Virgin Talk service free of charge.
You will need to call us on your Virgin Broadband Customer Service number. You can find your Customer Service number by visiting the contact us area.
You can choose to route a call via BT by dialling the BT key number 1280 before dialling the destination telephone number. This call will then appear on your BT phone bill.
Yes. Any service that uses a special prefix dialling code is unaffected by your Virgin Talk service, so another prefix will essentially override Virgin Talk.
The following BT services will operate alongside Virgin Talk: 141, 1471, BT Call Minder (1571), Plus and Premier, BT Ring Back when Free, Home Highway, BT Call Forwarding, BT Call Diversion Call Waiting, Call Sign, Caller Display, Reminder Call, Three-way Calling.
The following will be billed by BT as normal: Your standard quarterly line rental and any calls made by dialling 1280 before making your calls.
You won't be able to use Call Divert or Feature Line with Virgin Talk. If you have either of these services on your line you will have to cancel them with BT before registering for Virgin Talk.
When dialled, these numbers will go straight through to the Emergency Services via BT - they will automatically bypass Virgin Talk.
Yes. This is because the Virgin Talk service is part of a Bundle that includes Broadband. It is a condition of the Bundle's contract that both Broadband and Virgin Talk services are maintained on your BT line both during and beyond your Minimum Contract Period.
No. Your Virgin Media Talk service will run on the same phone number as your Virgin Broadband account.
No, just an active Virgin Broadband account, a BT phone line and a landline telephone are needed.
No. Virgin Talk needs your BT phone line to work. However, if you use another provider for your phone calls, you will need to cancel this service for Virgin Talk to work on your phone line. Please note that BT's low user tariffs can't be used in conjunction with Virgin Talk.
Yes. We use one of the best call carriers available and are sure that you won't even notice the difference between Virgin Talk and BT.
Yes, you can remain ex-directory and still use Virgin Talk.
No, local calls don't need a full STD code - you will of course need to continue dialling the STD code for national and international calls.
Since the de-regulation of the directory enquiry service in the UK, there are lots of different providers. You can make calls using our Directory Enquiry service by calling 118 878. Call tariffs can be found on our Talk pages.
If you want to override Virgin Talk with a dialler or a four digit phone number, you can. We recommend that you make all your UK local and national calls using your Virgin Talk service as they are included within your monthly subscription.
Since Virgin Talk is currently available only as part of a Broadband Bundle (and is not available stand-alone), you can only cancel the whole Bundle (consisting of Virgin Broadband and Talk). If you cancel a Bundle during a "cooling off period" you will be able to do so without being charged. If you cancel during a Minimum Contract Period (outside of a "cooling off period") you will need to pay outstanding contract charges up to the end of your Minimum Contract Period. Bundle cancellations occurring beyond the end of their Minimum Contract Period can be effected without charge.
Yes. You'll still receive a standard quarterly line rental bill from BT - this will also include any calls where you've used BT's 1280 key number.
Please note that it is your responsibility to pay for these calls.
Any other calls you make using Virgin Talk (e.g. daytime, mobile or international calls) can be paid for by Visa, MasterCard or Direct Debit. As you're a Virgin Broadband Bundle customer, Virgin Talk will use the same payment details as your Broadband account. Both your Broadband and Virgin Talk charges will appear on one bill. View your eBill here.
Yes, there is a minimum contract period of 12 months. This applies to your Unlimited Broadband & Talk Bundle of which your Virgin Talk service is a part. Please note that if you cancel your Virgin Talk service, your Virgin Broadband service will also be cancelled and contract settlement charges may apply. Please see the section on Bundle rules and regulations or our Terms & Conditions for full details of contract conditions.
We are unable to send you a paper bill however you will be able to view your fully-itemised phone bill online together with your broadband payments on your ebill.
The subscription for the service is included free of charge within the Virgin Broadband Bundle. For this, you can either make free calls to UK landlines at any time, or during the evening & weekends at no additional charge. You can find out the cost to call international destinations and mobiles on our Talk pages.
The cost of all our calls can be found on our Talk pages.
If you have a query with your eBill, you can contact us by email or over the phone. To do so, simply visit the Contact us section.
In general, if there are problems with your phone line or you are having difficulties making phone calls, you should contact BT directly.
You should contact them on 0800 800 150 if:
If you have another query or problem, you can contact us by email or phone. To do so, simply visit the Contact us section.
Yes, just dial the BT key number 1280 before you make your calls until the fault is fixed.