File Transfer Protocol (FTP) is a type of protocol supported on the Internet that allows you to easily transfer files from your computer to another computer. To use FTP, you need the address of a server that supports FTP and a client software package that supports FTP running on your computer.
FTP allows uploading and downloading of files to users with valid logins to the FTP site. If you do not have a valid login to the FTP site you can use what is called the 'anonymous' login. Anonymous logins are available on most FTP sites and allows anyone to login to the site with limited access. When using an anonymous login, downloading is usually allowed but uploading is not. To use the anonymous login, login to the site as anonymous, or just ftp, and your entire email address as the password.
You can download files from an FTP site through two methods: ASCII (plain text) or binary (machine language). Certain FTP software packages require you to set the transfer type when installing the package, so be careful not to download a software program as a text file, or it will become corrupt and you will not be able to run it.
The most common programs used by our customers appear to be Cute FTP and WS_FTP. To find out more about how to use some popular ftp programs, including WS_FTP and Cute FTP, click on one of the links below:
Cute FTPFetch FTP (for Mac users)
To upload to PWP, you need to put the following settings in your FTP program:
- Hostname: ftp.pwp.blueyonder.co.uk
- Username: yourwebsitealias (which is the part of your address between the www. and the ".pwp")
- Password: Your PWP password, as chosen in Self Care
If you are experiencing problems with FTP uploads, please report full error messages along with the usual diagnostics to the support team. If you can include a traceroute to the FTP server [see the posting to support FAQ for how to do one of these], it will aid diagnosis of any issues.
We noticed when we first launched the platform that the process of logging you was a little delayed. We have tuned our FTP servers since, and believe this is resolved. As one user in our newsgroups told us:
"It's flying now. Well done."
If you are still experiencing problems, please let us know.
