If you are experiencing connection problems at any point during set-up or operation check the following:
- Check your cables
- Restart all your equipment
- My wireless Broadband used to work but has now stopped working.
- My wireless Broadband keeps loosing connection.
- Check you wireless network details.
- I can’t connect to the Internet - there is a disconnect icon in my system tray.
- I thought the wireless router connected at 54Mbps, but when transmitting large files I only see maximum transmission speeds of around 20Mbps.
Check your cables
Check that all cables are correctly plugged into your cable modem, wireless router and PC
Restart all your equipment
Switch off the power at the wall to your wireless router and cable modem. Shut down your PC as well and wait for 20 seconds.
Now restart your wireless router first by switching it on at the wall. Then switch the cable modem back on and wait for most of the lights on the cable modem to turn solid, this means that you have connection to the Internet. You may find that one or two may flicker, this is normal and shows your modem is working
Finally, restart your computer.
My wireless Broadband used to work but has now stopped working.
There could be several reasons why this happens. Firstly, your connection may have been lost by either interference from another wireless device (i.e. cordless phone) or you may have gone out of wireless coverage range.
Try the following to reconnect:
- Double click on the 'Wireless Manager' icon on your system tray.
- Click on the flashing 'Red X' icon and follow the on-screen instructions presented
My wireless Broadband keeps losing the connection.
There are a number of things you can do to improve the performance of your wireless Broadband. Because the connection between your PC and router is wireless, the position you choose for the router can effect its performance.
Here are some tips to find the best place:
- Keep as far away as possible from potential sources of interference (common sources are digital cordless phones, microwave ovens, baby monitors, and wireless video transmitters).
- Where possible, position the router in line-of-sight of your PC. Using the supplied stand, try vertical placement of the router. If you’ve placed your router horizontally on a shiny or metal surface then try raising it up as high and clear of obstructions as possible.
- Keep a metre away from metal features such as sprinklers, pipes, metal ceilings reinforced concrete and metal partitions.
- Keep away from large amounts of water such as fish tanks or water coolers.
- Thick walls and large distances between the wireless router and your PC can also effect the performance.
If you have a wireless USB adapter try the following:
- Attach the supplied extension lead to the adapter, then try moving the adapter around in different positions and watch the signal strength indicator in the Network Manager screen. You can access Network Manager by clicking on the Wireless Manager icon in the Window system tray or double clicking on the Wireless Manager icon on your desktop.
If you have a wireless laptop card or built-in wireless adapter on your PC, then follow the same steps as highlighted above except instead of attaching the extension lead, try moving your PC closer to the wireless router and see if the signal strength improves.
Check your wireless network details.
Check that you have the correct wireless Network Name and Password entered into your Wireless Manager software. Often you can see other networks listed as well, possibly your neighbours. If your Network Name and Password are wrong you won’t be able to connect to the Internet and will get a disconnect icon in the system tray.
I can’t connect to the Internet - there is a disconnect icon in my system tray.
If you have the disconnect icon showing in the system tray, then this means that there is a connection problem between your PC and wireless router. This could be the result of the following:
- You may have gone out of the wireless coverage range and lost signal.
- Your connection may have been lost due to interference from another device.
- You may have incorrectly entered your Network Name and Password.
If this doesn’t help, turn off your cable modem and wireless router and shut down your PC. Wait for 20 seconds before restarting your modem first, then the wireless router and finally your PC.
I thought the wireless router connected at 54Mbps, but when transmitting large files I only see maximum transmission speeds of around 20Mbps.
The wireless router has a theoretical data transmission speed of 54Mbps maximum. However, typical data transmission is around 20Mpbs due to the overhead in the 802.11 technology profile, this is perfectly normal. Transmission speed takes into account the additional information being transmitted to transport the data and encrypt it securely.
Speeds are also effected by individual factors such as:
- Wireless adapters or network cards used.
- Driver versions of the wireless adapters.
- Network cards used, thickness of your walls in your house.
