We know how to look after our customers better than anyone else, and to prove it we're the only UK operator to have won Best Customer Service nine years running. As always, the best thing about winning the Mobile Choice award is that it's voted for by our customers, which makes that winning feeling all the more warm and fuzzy.
The good folks from Mobile Choice have been singing our praises:
"A couple of years ago, this was a really close award category. But not in 2009! Virgin Media tore ahead of everyone else in the eyes of the Mobile Choice readers. From the lowest tariff in the UK (at £8.50) to the absolutely inspired callback text service for customers who've run out of credit and really need to make a call. Virgin Media is one of the funkier mobile operators and it shows in its marketing campaigns and super nice staff. And when you consider that the call centre in Trowbridge also managed to fit in time to host Children in Need and Comic Relief as a donation point, you just have to applaud them!"
Graeme Oxby, Executive Director of Mobile also had this to say:
"Winning for the ninth year in a row is a simply brilliant achievement. We've had to focus harder than ever this year on customer service and despite some tough challenges we've managed to win again. It's a credit to everyone involved in Mobile, from the product teams, customer services and marketing that we have to extend our trophy cabinet and I'd like to thank them personally for all of their continued hard work."
