Here's everything you need to know.
Easy. Just give our Movers team a call on 0845 454 1111.We'll fix a date that suits you best to install your new services. That can be in 14 days or less. Just let us know which date you're moving as soon as you can.
We hope so! Sometimes it's subject to local availability, but in most cases you can keep your telephone number.
If you'd like to, you can! If you're moving within the local area it's free of charge.
Sure. You just need to get permission from your landlord first.
Sure. We can send an engineer round to install your Virgin TV service. Just give us a call on 0845 454 1111 and we'll fix a date that suits you best. And if you need any help choosing the package that suits you, our team will be able to help.
Don't worry, we can rearrange your installation for you - it's no problem at all.
If you're taking your Virgin Media services with you, then we won't need to come round to disconnect your services, we can simply close your old account at this address, so no one can run up a bill on your behalf. All you need to do is take your modem and your set top box to your new home, where our engineers will install them for you.
Not taking your Virgin Media services with you? We'll drop round and pick up your TV set top box and modem. Give us a call and we'll fix a day that suits you best.
Yes. We'll need you, or someone who lives with you (and who's over 18), to be around when we call. They'll need to make decisions about where the services will go.
If services have previously been installed at the property, all the cabling will be available. However, if we need to add/replace any cabling we will discuss this with you before the installation.
Yes, depending on the socket, it can be installed as close to your preferred location as possible. Just let the engineer know where you would like to place the socket before he gets started.
Your final bill will arrive at your new address around 7 days after your services are transferred. It'll cover the services you used at your old address up until the date we disconnected them. Since you pay for your services in advance, we'll refund any extra money we owe you. Then you'll receive a new bill for services at your new home. Just like normal, you'll pay for your services in advance.
No. As long as your bank details stay the same, you won't need to change a thing.
Absolutely! If you are moving into a National area then we can sort things out so that your connection is ready and waiting for you when you move in. Give us a call on 0845 454 1111 (it costs the same as a local rate call) let us know your new address and phone number and we can set things up at your new place. Just remember to give us 14 days notice so we've got enough time to sort things out.
If your new home is in a National area, then we'll deliver new services to you down your BT phoneline.
Right now you can get:
Don't worry about your old contract. You can simply start a new one when you get your National services.
