How do I connect a new device to Virgin Media?
It is possible to swap your cable modem connection between devices. Previously, you had to first register the MAC address of each device you wanted to use with Virgin Media via our selfcare system, however following a recent upgrade to Virgin Media, you no longer need to register MAC addresses as part of the installation process.
Important: You can only have one device plugged into your cable modem and working at any one time.
To swap your cable modem over to another computer or device, do the following:
- Using your current computer or device, release your current IP address (if this is possible):
Windows 9x, ME users: Start -> Run -> type winipcfg and then click the Release All button on the resulting window.
Windows XP, 2000, NT4 users: Start -> Run -> type cmd and then at the prompt type ipconfig /release. - Shut down your current computer or device
- Power off your cable modem for at least 2 minutes (unplug it from the mains).
- Disconnect the cable connecting your current computer or device to the cable modem, and connect it to the appropriate socket on the new device.
- Power your cable modem back up and wait for it to complete its start-up sequence (see your user guide for this).
- Once the cable modem has finished starting, you should turn on your new computer or device and wait for it to start up.
- Check that you can connect to the Internet.
If you are having problems:
- Check that you followed all the steps outlined above for swapping the cable modem between computers or devices.
- Check the Help-site for more troubleshooting information.
