How can I use Selfcare to upgrade my Virgin Media service?
- Log into Selfcare
- Select Broadband Upgrade from the left hand menu and then follow the on screen instructions.
Can I use Selfcare to downgrade my service?
No. To downgrade your Virgin Media service you need to contact customer services by calling 150 from a Virgin Media phone line (0845 454 1111 from a non-Virgin Media line).
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