Myvirginmedia

Hello… We hope you’re enjoying your Virgin Media broadband!

Now that you’ve got our super-fast Wireless ‘N’ broadband router and adaptor, we want to make sure you are getting the best experience possible.

So with the help of our friends at Netgear, we’ve developed a software update to do just that. It’s an enhanced driver for your Wireless ‘N’ USB adaptor. And installing it means you’ll receive the best performance and coverage across your Wireless Network.

To download and install this new driver, simply follow the ‘Enhanced Driver Guide’ at the bottom of this page.

Just to let you know:

  • If you aren’t using the Wireless ‘N’ USB adaptor provided by Virgin Media, or you’re using a Mac, you don’t need to download and install this enhanced driver.
  • Remember - because of the way wireless technology works, you might see a slight reduction in your broadband speed (or ‘throughput’) compared to if you had your computer connected directly to your modem/router via an Ethernet cable. To experience the full benefit of 50Mb broadband, you should connect to your modem/router via an Ethernet cable.
  • If you’d like to find out more about the benefits of Wireless ‘N’, just take a look at our FAQs here.
  • If you have any problems with the download or installation of this enhanced driver, our friends at Netgear will be happy to help. Simply call them on 0844 875 4000, select ‘Option 1’ (technical support) and then select the hidden ‘Option 4’ which Netgear have set up especially for Virgin Media customers. Calls to this number are charged at a national rate.

    Enhanced Driver Guide…

    All set? Okay… just follow the steps below to download and install the enhanced Wireless ‘N’ USB adaptor drivers (it’s a good idea to print these instructions for reference, since you’ll need to restart your PC along the way).

    Removing the currently installed driver:

    Step 1: Click on the ‘Download’ button below and choose to ‘Save’ the ‘Virgin_setup_wn111v2.zip’ file to your PC (the Desktop is always a good bet).

    Step 2: When this file has finished downloading, locate it and double-click it. You’ll see this file displayed: ‘Virgin_setup_wn111v2.exe’.

    Step 3: Double-click ‘Virgin_setup_wn111v2.exe’ and follow the on screen instructions to remove the driver that’s currently installed. By the way, at this point you may see an ‘Unknown publisher’ warning. If so, you should click ‘Run’ to continue.

    Step 4: Once the current drivers have been removed, reboot your PC.

    Installing the enhanced driver:

    Step 5: When your PC has rebooted, locate and double-click the ‘Virgin_setup_wn111v2.zip’ file once again to display the file called ‘Virgin_setup_wn111v2.exe’.

    Step 6: Double-click ‘Virgin_setup_wn111v2.exe’ and follow the on screen instructions to install the enhanced driver.

07-07-2011