Installing your new SIM

 


Swap your SIM

Once everything’s ready, and you’ve read your instructions, it’s time to swap your SIM.

 

   

 


Let’s do this thing!


Your new SIM card is attached to your letter. As your letter is
written specifically for you and your handset, it’s important that you
read it through before you put your new SIM in your phone
.


Remember, if you’ve got multiple SIMs to swap in your
household, make sure you put the correct SIM in the correct
phone. Your letter will tell you which SIM is linked to which phone.


There are two ways to request a switch date if you’re asked to
book one…
 

  • By texting ‘SWITCH’ to 789255 from your old SIM

  • By accessing your account


Note
: It’s important you carry on using your old SIM until the date
we give you to switch.


How to swap your SIM

 

1. Remove your old SIM

First things first, turn off your phone and remove your old SIM card.

Show me how

 

2. Make your SIM the right size

SIMs come in three different sizes; standard, micro and nano. Simply pop out the size you need.

You can check which SIM size you need with our SIM size tool

3. Insert your new SIM

Once you’ve popped out the right sized SIM just put it into your phone.

Show me how

 

4. Restart your phone

You can now turn your phone back on with the new SIM card inside. It may take up to 10 minutes for the new SIM to register on the network.


   

 

 

Want to do this in person?

Our mobile experts are ready and waiting at loads of our Virgin Media stores to help you swap your SIM.

Find my nearest store >

   

   

   

 

 

Unlock codes

Your phone might ask you to enter an unlock code once you’ve swapped the SIM. This is a one-off code that isn’t your personal passcode (don’t enter this as you may lock your phone). If it isn’t printed on the front of your letter, or it’s simply not working, please don’t keep trying. You can find all the information you need on unlocking your phone from our help and support page.


Unlock codes

Here's some handy tips to help with unlocking your device.

 

     

     

Need a hand?

If you need a little more advice with your phone our help and support section has you covered.

Get help with your mobile