Got a question about the TellyTablet?

We’re here to answer any burning questions you may have about our awesome new TellyTablet.

You’ll find answers to some of the most frequently asked questions below, but if you need to get in touch about something more specific, just give us a call on 01282 858460 or drop us an email. One of our friendly experts will be on hand to help however they can.

Email us

FAQ's

Setting things up
 

When you first switch on your TellyTablet, it might take a minute to turn on. When it does, you’ll see the Welcome screen, which will show you how to:

  • Connect to WiFi
  • Copy Google accounts onto your TellyTablet
  • Sign into your Google account
  • Add other email accounts
  • Protect your TellyTablet
  • Copy content from another device or tablet

Go to Settings > Accounts and tap your Google account. Tap the three dots in the top right corner and select Sync Now. You’ll be able to choose all the content you want to sync.

Go to Settings > Accounts and tap your Google account. Tap the three dots in the top right corner then choose Remove Account.

Go to Settings > Users > Add user or profile to set up a new profile. 

Open the Play Store and tap the option for My apps & games, and select Update All to install any necessary system and app updates.


General operation
 

Just go to Settings > About Tablet. Here you’ll see which version of Android you’re using. 

To see how much storage is being used and which files are taking up the most room go to Settings > Storage.

If apps are hogging a lot of space, you can uninstall any you don’t use by pressing and holding the app icon, dragging it up to Uninstall, releasing it and then tapping OK.

To view the pictures and videos taken with the front camera, open the main menu then tap the Gallery icon.

Want to view the pictures you’ve imported from a microSD card? They’ll be kept in the Location folder.

Note: You can easily change the default location that pictures are stored. If you want to save the pictures you take to an SD card, simply open the camera and go to Settings. Tap Save to and switch Device to SD Card.

Just tap the main menu icon then select Email. 

Go to Settings > Accounts > Add Accounts and choose either Exchange or Personal (IMAP). If you’re adding an account like Hotmail, Outlook or Gmail, choose Personal (IMAP).

Type in your email address and password. Then, on both the Incoming server settings and Outgoing server settings screens, select SSL/TLS (Accept all certificates) in the Security Type field.

Finally, change the Account options to suit you. 

Simply hold down the Power and Volume Down buttons at the same time for two seconds. Screenshots are stored in the Gallery app.

Just download and install an app from the Play Store, like Hangouts or Skype. Then simply tap the app and choose the video option to make a call. Your front facing camera will spring into action.

Tap the square icon near the bottom of the home screen to see all the apps you have open. You can swipe up or down to see all your open apps, and choose the one you want.

Tap the square near the bottom of the home screen to see all the apps you have open and tap the blue circle in bottom right corner to close them all.

Go to Settings > Sound & Notification to change notification sounds, ringtones and volume. You can also switch touch sounds on and off.

Go to Settings > Apps. From the list, select the app you’d like to delete the cache or browsing data from. Tap Storage and then select Clear Data or Clear Cache.

If you have multiple user profiles set up on your TellyTablet, you will need to switch to the Primary User mode in order to install any available updates. When a software update is available, a notification will appear in the status bar.

You can also check for new updates manually by going to Settings > System > About tablet, then tapping Additional system updates. If there’s an update available, tap Download and then Install.

Go to Settings > About tablet > Wireless updates.

Go to Settings > Security and choose your preferred unlocking method: Swipe, Pattern, PIN or Password

Go to Settings > Security > Lock Screen Message and type in the details you’d like to appear e.g. ‘My TellyTablet’.

 

Tap and hold anywhere on the home screen to bring up the Wallpaper/Widgets menu. From there you’ll be able to choose a new wallpaper and any widgets you would like to appear on your home screen. 

From the home screen, just swipe down from the top.

From the home screen, swipe down from the top – you’ll see the date and time. Swipe down again for the screen brightness slider.

Go to Settings > Display > Sleep and choose when you’d like your screen to automatically switch off.


Connecting your TellyTablet 
 

Go to Settings > Wireless & Networks > WiFi then simply choose the WiFi network you’d like to join and enter the password when prompted. The WiFi symbol will appear as soon as you’re connected. 

Hold down the power button to bring up the power menu, select the second option to enable airplane mode.

The small WiFi icon will be replaced with the Airplane Mode icon in the top right of the screen. Repeat this process to turn Airplane Mode off.

Make sure your TellyTablet is connected to the same WiFi network as your Smart TV, set-top box, or streaming dongle.

If you’re using the pre-loaded Virgin TV Anywhere app and have a TiVo® box at home too, you can browse what’s on your Virgin TV using your TellyTablet, then flick it up onto your main screen, like magic.

To stream whatever else in on your TellyTablet screen to your TV, go to Settings > Display > Cast Screen then tap your TV or dongle when it appears. You may need to enter a PIN code in some instances. 

Tap Settings > Storage > then select either the SD card folder or the USB folder.

Yes, you can use a keyboard or mouse to make it easier to work on things like emails, documents and presentations – just plug them into the USB port or connect with Bluetooth. 


Security Settings & Backup
 

To control who sees what, go to Settings > Users > Add User or Profile.

Tap Restricted Profile and then tap <COG ICON> next to the new profile to change the settings. You can change its name and decide which apps can be used on it. 

Open the app and tap the Menu icon. Go to Settings > Parental Controls and switch them on. You can set up a secure PIN and set an age restriction based on the type of content you want to allow.

For even more control, you can go to Play Store > Settings > Require authentication for purchases and set authentication for all purchases through the Play Store on your TellyTablet.

Go to google.com/android/devicemanager and log in with the Gmail account that’s linked to your TellyTablet. Choose Lock and create a new passcode from there.

Go to Settings > Backup & Reset. If you’d like to back up and reset your TellyTablet, choose Auto Backup for Apps. To see all of the apps that are already backed up, choose Manage Backup.

To completely wipe your TellyTablet and return it to its factory settings, go to Settings > Backup & Reset > Factory Data Reset > Reset Tablet. You won’t be able to undo this, so make sure you’ve backed up anything you want to keep!


Bluetooth

Go to Settings > Bluetooth and tap the little toggle in the top right corner. Make sure your speakers are in pairing mode and find them on the list of available devices on your TellyTablet.

On your TellyTablet, go to Settings > Bluetooth and tap the toggle in the top right corner. Make sure the other device has Bluetooth switched on and is in pairing mode. On the list of available devices on your TellyTablet, choose the device you’d like to connect to.


App installation
 

Search for an app in the Play Store and tap Install. When it’s done, you’ll see a shortcut appear on your home screen.

Go to your list of apps, tap and hold the one you’d like to uninstall and drag it to the bin icon. 

Open the Play Store and tap the menu icon. Go to Settings > Auto-update apps and choose whether you want your apps to update automatically or not.


Troubleshooting 
 

Your TellyTablet might need to be reset. Hold down the power button for 30 seconds and it should boot up.

If your TellyTablet isn’t turning on, it may simply be out of battery. Charge it with the charger that came in the box. If that doesn’t work, the charger might be broken and need replacing. Get in touch with us at the top of this page for information. 

If the screen isn’t responding as normal, you might need to restart your TellyTablet. Hold down the Power button until it turns off, leave it for at least 15 seconds then press the Power button to turn it back on.

You can improve your TellyTablet’s battery life by closing apps that you aren’t using, and turning off Bluetooth and WiFi when they don’t need to be on.

Letting the battery completely run down and then fully recharging may also increase its longevity.                  

Please retain your packaging for 14 days in case of return.

Please retain your proof of purchase for Warranty claims.

The legal stuff

Prices may change at any time during the contract. 

Minimum term applies to your cable service, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee. 
Installation: An engineer installation fee applies (starting from £40 for standard install).
Activation Fee: There is an activation fee of £14.99.
Payment: For those joining Virgin Media, if you pay by any other means than Direct Debit, you’ll be charged a payment handling fee of 45p per month, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month for cable and £1.50 a month for mobile. Further terms and conditions apply. See sections below for more Legal Stuff.

Separate contracts apply to your cable and mobile services.

**Please note standard charges apply, please check with your network operator for rates. 
***For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. All prices include VAT. All info and pricing correct at 1 September 2016. Add £0.45 a month for non-Direct Debit payment and £1.75 a month for paper bills. Calls may be monitored. Separate contracts apply for your cable service and mobile service.

Further Legal Stuff applies. See virginmedia.com.
Money back guarantee: The 14-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.
DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark.

*Inclusive servicing/repairs:  Excludes misuse/mistreatment. Equipment remains property of Virgin Media. Sky and BT can charge for repairs and replacements outside of warranty.
Phone line rental: Line rental is currently £19.00 a month
Line Rental Saver:  £184 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone Talk plan offers. If you cancel Line Rental Saver within 14 days days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £19.00 a month).
SIM: Separate contracts and terms and conditions apply to your cable and mobile services. If you take cable and mobile services from us, you will receive separate bills for your cable and mobile services.  

uSwitch awards 2016: Source www.uswitch.com/awards

Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each ISP’s products and services. 

Offers require you to pay by Direct Debit and use eBilling.

All the Sports at the best price: New customers only. Mix TV pack with Sky Sports and BT Sport HD Premium packs (£49.50/m) v Sky standard price for Original Bundle (£20), Sky Sports (£27.50) and BT Sport pack HD (£26.99) at £71.49p/m for 12 months. Sky Sports 3, 4 and F1 not directly available on BT. TalkTalk Essentials Sky Sports Boost + BT Sport pack HD (£68.99). 

Player bundle: New customers only. Player TV, SuperFibre 50 broadband (up to 50Mbps) and Talk Weekends.  £29 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Offer available until 28th February 2017.

Mix bundle: New customers only. Mix TV, SuperFibre 50 broadband (up to 50Mbps) and Talk Weekends. £42 a month for 12 months. Price includes line rental (£19 per month).  Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply.  Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.  Offer available until 28th February 2017.

Fun bundle: New customers only. Fun TV, VIVID 100 broadband (up to 100Mbps) and Talk Weekends. £49 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Offer available until 28th February 2017.

Full House bundle: New customers only. Full House TV, VIVID 200 broadband (up to 200Mbps) and Talk Weekends.  £55 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Cinema & Sky Sports are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.  Offer available until 28th February 2017.

Full House Sports bundle: New customers only. Full House TV, VIVID 200 broadband (up to 200Mbps) and Talk Weekends.  £75 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Cinema are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.  Offer available until 28th February 2017.

The Limited Edition Full House Movies bundle: New customers only. Full House TV, VIVID 200 broadband (up to 200Mbps) and Talk Weekends. £55 a month for 12 months. Price includes line rental (£19 per month). Premium add-ons such as Sky Sports are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.  Offer available until 28th February 2017.

VIP bundle: New customers only. Full House TV, Sky Cinema and Sky Sports (including in HD), VIVID 200 broadband (up to 200Mbps) and Talk More Anytime. £85 a month for 12 months.  Price includes line rental (£19 per month). Premium add-ons are available at extra monthly cost.  If you cancel your service during your minimum term an early disconnection fee will apply.  Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.  Offer available until 28th February 2017.

Full House Sports & Movies Low prices for 12 months: Available to new cable customers joining from Sky only.  12 month minimum term. Full House Sports and Movies £78 a month for 12 months then standard prices apply after 12 months, currently £113.50 a month.  Price includes line rental. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Offer available until 23rd November 2017.

Mix Bundle Low prices for 12 months: Available to new cable customers joining from BT only. 12 month minimum term. Mix Bundle £37 a month for 12 months then standard prices apply after 12 months, currently £50 a month. Price includes line rental. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Offer available until 23rd November 2017

SuperFibre50 broadband and TalkMore Anytime Low prices for 12 months: Available to new customers joining from TalkTalk or BT only. 12 month minimum term. SuperFibre50 broadband and TalkMore Anytime £36 a month for 12 months then standard prices apply after 12 months, currently £48 a month. Price includes line rental. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Offer available until 23rd November 2017

12 months discount - New customers only: From £5.50 off cable bundle price a month, for 12 months. Price includes line rental (£19 per month). If you cancel during your minimum term an early disconnection fee will apply. Direct Debit and eBill price. Add up to 45p a month payment handling fee for non-Direct Debit payments and £1.75 a month for paper bills. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect, standard pricing applies to upgrade. We may withdraw or amend the discount if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.  Offer available until 28th February 2017.

Channels, content and features available depend on your chosen package.  Channels, content and features are variable and depend on your chosen subscription.

Premium channels: If you wish to reduce your tier of services or remove any additional services (including premium television channels) you must give us 30 days notice. You must subscribe to Sky Sports in SD to take these channels in HD.  Sky Cinema Premiere +1 not available in HD.
ᴥ Sky Sports HD channels: Sky Sports HD channels £7 per month when subscribing to Sky Sports SD channels.
Sky Cinema On Demand: Over 1000 movies on demand are available to Virgin Media customers.
TV channels: Channel line-ups are subject to change from time to time and are subject to regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available. 
HD: HD TV sets, V HD Box or TiVo box connected with HDMI cables required for HD channels. Number of inclusive HD channels depends on your package.

*4K: 4K/UHD compatible.

Catch Up TV: Catch Up TV content available for seven days after broadcast.

Virgin TV Anywhere: Content available to view depends on TV package. Not all channels from relevant pack available. Selected programmes may not be available to view. Live streaming and On Demand available in the UK with broadband or WiFi internet access only. Access via PC, Mac or TV Anywhere App. [TiVo tools for TiVo customers only]. Minimum 800Kbps recommended per device accessing the service concurrently. Maximum of 2 devices per account can watch TV.

Virgin TV Anywhere App:  Only available with compatible device (selected iOS devices and Android™ mobiles and tablets). Channels depend on TV package. Not all channels available via App. On Demand only available to M+ or Mix TV packages and above. UK only. WiFi connection in the UK and compatible device required. Max. 2 devices. End User Licence Agreement applies. Visit virginmedia.com for full terms and conditions.

Sky Cinema & Sky Sports apps: Only available via the Sky Cinema and Sky Sports websites or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 2 devices. Sky Cinema app only available on iOS 8 and above, and Android 4.x. Selected content may not be available to view. Separate End User Licence Agreements and terms and conditions apply to the Sky Cinema and Sky Sports apps and websites.
Multiroom: Not all channels are available with multiroom. See list of channels available.
∞ Multi-room streaming: If you are using Powerline, subject to your household electrics supporting the required network speed. Multi-room streaming is only available on selected channels. 

Movies On Demand: Virgin Movies On Demand movies are pay by title. Once purchased, all chargeable On Demand content must be viewed within 48 hours

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.
3D On Demand: A 3D TV, a V HD Box, an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.
TiVo: The monthly TiVo charge is £5 per TiVo box (on top of your Player TV, Mix TV, Fun TV or Full House TV package’). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.
Information about your TiVo use: By having the and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.
TiVo features: Record three shows and watch a fourth you recorded earlier. Music on Demand is not discoverable by the search function.
New customers: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first or second box, the activation fee will be waived. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.
Series Link +: TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

Box Sets: Box Sets only available on TV XL through TiVo box. Selection of shows/series available vary each month.

All the football: Sky Sports and Full House (XL) TV package required.

Netflix:  Netflix subscription required at extra cost.

Box sets:  Available to Full House (XL) customers only. Content is variable and will be added and withdrawn monthly.

Broadband general: Speeds referred to are download speeds unless stateD otherwise. Virgin Media ultrafast speeds are 100Mbps and above. Minimum computer requirements apply. Speed of Internet connection assumes components working at optimum speed and capacity. Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies. 

 

Downloading: Copyright owner's permission may be required for the downloading of music. 

 

Fastest/ultrafast broadband over WiFi: Virgin Media Vivid 200 WiFi speed measured in independent tests (Farncombe, Nov 2015) benchmarked against competitors’ advertised max. fixed line speeds (Ofcom Report, Feb 2016).  See http://www.virginmedia.com/ourspeeds for details.  

 

F-Secure SAFE: F-Secure SAFE not available on BlackBerry operating systems.

 

More likely to get headline speed: Highest percentage of headline speed achieved over 24 hours (Ofcom Speed Report, March 2016)

 

Netflix Streaming: Source: https://ispspeedindex.netflix.com/country/uk/. Netflix ISP Speed Index compares performance of major ISPs and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major ISPs. Virgin Media leading ISP for past 12 months.

 

Ofcom Report: Average speed data comes from the Ofcom Speed Report March 2016, unless otherwise stated. These ranges reflect the speeds that would be achieved 95 times out of 100 if the exercise was repeated with different panelists. If the range of two operators overlap, then these operators offer comparable performance. They are not a description of the range of speeds actually measured. Speeds tested over a 24 hour period through a wired connection for one PC. Customers may experience slower speeds when multiple devices are connected and using broadband wirelessly. 

 

Reliability: Broadband Genie Home Broadband Survey 2016 - www.broadbandgenie.co.uk/broadband/survey/2016.

 

Most Popular Superfast Broadband Provider: Virgin Media superfast broadband customers (4.7m) vs. Openreach Fibre customers (5.4m) based on Ofcom Communications Market report 2016: https://www.ofcom.org.uk/research-and-data/cmr/cmr16, pg 148.  Of overall Fibre customers, BT superfast broadband customers make up (4.5m) based on:  http://www.btplc.com/Sharesandperformance/Quarterlyresults/2016-2017/Q2/Downloads/Newsrelease/q216-release.pdf, pg.9.

 

º Twice as fast: Based on advertised max speeds (up to 200Mbps for VIVID 200 vs up to 76Mbps for BT Infinity 2 and Sky Fibre Max). Speeds referred to are download speeds. 

 

UK's fastest widely available broadband speed:  Virgin Media vs major UK ISPs fastest average download speeds according to the Ofcom Speed Report March 2016. 

UK's fastest widely available download speed: Virgin Media vs major UK ISPs fastest average download speeds according to the Ofcom Speed Report March 2016. Virgin Media vs major UK ISPs (average download speeds).

 

UK's fastest widely available upload speed:  Virgin Media’s VIVID 200 Gamer has the fastest average upload speeds vs other major UK ISPs. EE’s, Plusnet’s, Sky’s and BT’s ‘up to’ 76Mbps download speed FTTC packages had average 24-hour upload speeds of 17.1Mbps, 16.1Mbps, 16.0Mbps and 15.2Mbps respectively according to Ofcom’s March 2016 Performance Report. In August 2016 members of the Virgin Media Broadband Performance panel powered by SamKnows had an average 24-hour upload speed of 20.16Mbps on Virgin Media’s VIVID 200 Gamer service, faster than other major UK ISPs. See http://www.virginmedia.com/ourspeeds for details.  

Unlimited broadband: VIVID 200 Gamer has no traffic management measures and no monthly data usage allowance. 

Unlimited downloads: Upload speeds may be affected by traffic management measures and heavy users may experience a temporary reduction in upload speeds. (No upload traffic management measures on VIVID 200 Gamer.)  See virginmedia.com/traffic for details of our policy and factors that can affect your broadband speeds. Minimum computer requirements apply. Speeds assume equipment is at optimum speed and capacity. 

 

‡Up to 50Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mbps. Virgin Media peak average peak time speed of 44.6Mbps to 49.1Mbps from the Ofcom Speed Report March 2016. See virginmedia.com/ourspeeds for details.

 

~ Up to 100Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mb. Virgin Media peak average speed of peak time 81.6Mbps to 90.6Mbps from the Ofcom Speed Report March 2016.. See virginmedia.com/ourspeeds for details.

 

Virgin Media Hub: Available to new customers taking our broadband services (subject to status and credit checks). Provided free while you are a subscriber and must be returned upon request or a charge shall be applied. Wireless-enabled equipment required. Equipment remains property of Virgin Media.

 

Virgin Media WiFi: App requires iOS 8 or later. Not yet available on AndroidTM. Available on seven registered devices. WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply.

 

Web Safe: Web Safe is currently available to all new Virgin Media broadband customers who signed up after 27th February 2014. Web Safe will not be automatically be set to on. Users can choose and change their settings at any time in My Virgin Media. Once you interact with your settings via the My Virgin Media logged in overview page you will be automatically registered with Web Safe and subject to the global white list. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

 

WiFi on the London Underground:  Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.

 

WiFi speeds: Customers may experience slower speeds when multiple devices are connected and using wireless broadband

Ϫ Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods.  Excludes indirect access, dial-up internet, 0845, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Charges apply outside of inclusive minutes. Fair usage policy applies.  Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees at virginmedia.com/callcosts
Ϫ Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Fair usage policy applies. Inclusive 0870 and 0845 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees at virginmedia.com/callcosts.
Ϫ Talk More Evenings & Weekends : Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees at virginmedia.com/callcosts.
Ϫ Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees at virginmedia.com/callcosts
Ϫ Talk More International Anytime: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0845 and 0870, and other numbers beginning with 08, and calls to 30 international landline destinations as follows - Australia, Austria, Belgium, Canada, China, Cyprus, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy (including Vatican City), Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand and USA (also includes calls to mobiles in China, Hong Kong, India, Singapore and Thailand). Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Fair usage policy applies. 08 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees at virginmedia.com/callcosts

ˇCall costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary. Please note standard charges apply, please check with your network operator for rates.

Phone line rental: Line rental is currently £19 a month.

Line Rental Saver: £196 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone talk plan offers. If you cancel Line Rental Saver within 14 working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £19 a month). Fair usage policy applies.

Calls to Mobile numbers: Unlimited calls to Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.
Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk plan starting within the relevant period. You will be charged for calls lasting longer than 60 minutes.  Full details of call charges/connection fees at virginmedia.com/callcosts
Talk Mobile £2: Available as an add-on with Talk Weekends, Talk More Weekends and Talk More Evenings and Weekends.  Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription. Full details of call charges/connection fees at virginmedia.com/callcosts.  All calls are subject to a call connection fee of 19 pence.  Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. 
Talk International £2: Available as an add-on with a Virgin Talk plan except Talk More International Anytime or certain older Talk Plans. Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription.  Full details of call charges/connection fees at virginmedia.com/callcosts. Where there is no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19 pence. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. 

Inclusive Calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your Home Phone; charges apply for calls to 118180 from your mobile phone or other operators.  Excludes all third party directory enquiry services. Fair Use Policy applies with a maximum of 10 calls per day.  You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.  
Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.
Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03. 
Last Number Recall: Where a charge applies for using 1471 the cost is 19.2 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies. Full details of call charges/connection fees at virginmedia.com/callcosts.
Ring Back When Free: Dependent on area. Customers in some areas may incur a charge of 35p per use.
Caller Display: Availability depends on area.
Price disclaimer: Prices may change at any time during your contract. Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our PDF Tariff guide virginmedia.com/callcosts takes precedence.