What's all this about then?
We’re making improvements to our network. This means you have to swap the SIM in your phone to ensure you can keep using it. We’ll send your new SIM to you in the post, all you have to do is read through the letter that comes with it, and then put the SIM in your phone. It’s quick and easy, and if you’ve got any questions, you’re in the right place.
Got questions? This video has the answers...
If you’ve recently upgraded your phone or changed your plan and we’ve sent you a new SIM but you need some help, you’ll find everything you need to know in our help and support section.
What do you want to do?
I'm need to order my new SIM
Just so you know...
- Once you've swapped your SIM, your old SIM won't work. Make sure you copy your contacts and backed up all your data.
- Your mobile number will stay the same, but you will need to re-record your voicemail greetings. Some other services are changing. To find out how you'll be affected visit our product change page.
- Don't worry if you don't have a Virgin Mobile handset, your new SIM will still work.
- You don't need to be registered to Virgin Mobile Your Account to request a new SIM.
- If you have multiple mobile numbers under one account, you can request a new SIM for them individually. Alternatively, if you want to do them all together, you can do so from Your Account.
- Not received or lost your new SIM? No problem – just call our team on 789 from your Virgin mobile phone, or 0345 6000 789* from any other phone, and we’ll send you a new one.
*Please note standard charges apply, please check with your network operator for rates.