Remote Support Terms| The Legal Stuff | Virgin Media
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What services can I get?

Agreement


Using the Rescue Lens app

 

What is the Rescue Lens app?

A Virgin Media video help app, powered by Rescue Lens.

 

What data will we collect?

We will collect information about your help session, including any images you choose to share when we are resolving your issue.  

 

Why do we store this information?

Just in case there are any issues in the future. Any recordings will be deleted after 30 days.

 

Permissions request:

Allow the Rescue Lens app to take photos and stream live video?

Yes / No