index video help Virgin Media

Before you start watching the virgin video player there are a few things you need to check on your computer...

Do you have a pop-up blocker? If you have a pop-up blocker switched on you'll need to disable it, otherwise it will block the player (there are no pop-up adverts on the player).

Do you have Windows Media Player 9? To check what version of windows media player you have or to download version 9, click here, (it's a free download).

Do you have Internet Explorer 6 or above? To check what version of Internet Explorer you have or to download version 6 or a later version, click here, (it's a free download).

Below you'll find the recommended and the minimum computer set up to be able to watch and to get the best experience watching the player:

Optimum setup:
Windows XP
Internet Explorer 6 (if you don't have it click here
Windows Media Player 9 (if you don't have it click here
Screen size: 1024 x 768 with 32bit colour (millions)
128 MB RAM
256k broadband Internet connection

Minimum requirements:
Windows 98 *
Internet Explorer 5.5 (if you don't have it click here
Windows Media Player 9 (if you don't have it click here
Screen size: 1024 x 768 with 32bit colour (millions)
128 MB RAM
56k dial-up Internet connection

* the player will also work on MACs with OS 10 or above (with Windows Media Player 9) and on Netscape.

The player will work with the above minimum requirements, but with potentially limited functionality, so we suggest the optimum setup to get the best experience.