What happens when the account holder has died

To transfer services to another person’s name without any other charges, download and complete our Bereavement Transfer form and email it to us. Once you’ve sent it, we’ll update the account with 7 days.

To make changes to the services at the same time as transferring it into another person's name, please call us on the number below.

To disconnect the services, download the Bereavement Disconnect form and email it back to us. Once you’ve sent it, we’ll update the accounts within 7 days.

To speak to us, call on the number below.

To get in touch with us by email:

• Download our Bereavement Transfer form by here

• Download our Bereavement Disconnect form here

By Phone:

• Call on 0800 952 2302

You can call us between 8am to 8pm Monday – Friday, and 9am - 5pm on Saturday. We’re closed on Sundays.

To download the forms, go to our what to do if the account holder has died page, our sign in to your account.