Virgin Mobile billing FAQs

Our top questions

Our most frequently asked questions about mobile billing include topics like, your Direct Debit, keeping track of your spending, checking how much allowance you have left, looking at how paper bills and eBilling works, and what to do when your services have stopped.

To find the answers to these and more go to our Virgin Mobile billing FAQ page or sign in to your account.

More ways to get help

Checking your connection for issues

This could take up to 30 seconds