Virgin Media change package help and support

Welcome to Virgin Media’s change package help and support page. Pick a category to get started.

About our change package help and support page

Here you’ll find the support you need to understand how to change your Virgin Media package, change your services, update your account information and edit your mobile account details.

Whether you’re thinking about changing your broadband package, TV, phone service or mobile package, or changing your Virgin Media package by upgrading or downgrading it you can do it all here. You can also learn how to make changes like your Direct Debit details, sign in information or change who controls the account – particularly if you’re moving home or taking over a new account. All you need to do is choose the category you think will help you the most. We’ll then help you answer questions like, can I change my Virgin Media package? And help you if you can’t change your package online. You’ll then be given more options to narrow down your search, clear information in step-by-step guides and helpful links to make a Virgin Media package change.

If you still can’t find what you’re looking for, that’s okay, you can talk to us, our contact information is easy to find.

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