Our deaf, speech impaired and hearing impaired customers can contact us using the Relay UK app, or by calling us free on 18001 0800 052 2164.

Relay UK info

Our British Sign Language users can get in touch via an interpreter using the Interpreters Live! video relay service. Monday to Sunday, 8am until midnight.

Download the Interpreters Live app

BSL Guide to download app

Troubleshooting with InterpretersLive!

Call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone.

We’re here to help:
Monday to Friday 8am–9pm
Saturday 8am–6pm
Sunday 8am–6pm

*See our call costs