Find out more about your package, account, moving home and more…
Talk things through with our helpful team over the phone
Find tips and answers from our community
Our deaf, speech impaired and hearing impaired customers can contact us using the Relay UK app, or by calling us free on 18001 0800 052 2164.
Relay UK info
Our British Sign Language users can get in touch via an interpreter using the Interpreters Live! video relay service. Monday to Sunday, 8am until midnight.
Download the Interpreters Live app
BSL Guide to download app
Troubleshooting with InterpretersLive!
Call us on 150 from your
Virgin Media phone or mobile, or 0345 454 1111* from any other phone.
We’re here to help:
Monday to Friday 8am–9pm
*See our call costs