How do I repair my Virgin Media device?

If your device needs to be repaired, you can send it to us to be fixed. Or, if it’s something you can do, we’ll show you how using our guides on our device help page. They cover most handset, tablet, and gadget models, as well as steps to help set up your new device, connect to WiFi, update its software and more. All the information is in interactive, step-by-step guides that use 3D models.

We’ll send your device off to be repaired if we need to. And if we can’t fix it, we’ll try and replace it with the same model. But if your device is out of warranty, or has physical damage, you’ll need to pay for the repair. The cost will depend on the make and model of your device.

Find out more by going to our how do I repair my Virgin Media device? page, or by signing in to your account.