If you’ve had your phone stolen and you have our insurance, make sure you also report your stolen phone to the police within 24 hours and keep your crime number to hand.

If your phone is lost or has been stolen, you also need to report it to us so we can make sure your SIM and device is blocked as soon as possible.

This will stop anyone who isn't you from using your phone. If you're a Pay Monthly, SIM Only or Pay As You Go customer with your details registered, we'll send out a replacement SIM to your registered home address.

There are three ways to report your lost or stolen device.

Text us for free on 07533 016 422*

Our opening hours are between 8am-9pm Monday to Friday, 8am-8pm Saturday, 8am-6pm Sunday.

Fill out a form

By going to our lost or stolen phone page and filling out our form, including your IMEI number, which can be found on your phone box or your mobile account, we'll block your SIM and device within an hour of getting the form. We'll confirm by email to let you know once it's done.

Call us on 0345 6000 789**

Or +44 7458 333 789 if you're abroad. This number may not be available on some WiFi calling services.

Please note

*Text messages are free from a Virgin Mobile phone. Check with your network operator for rates.

Please read our standard charges apply PDF and check with your network operator for rates.

**Calls will cost the same as the standard call rate for the region you're in.

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