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I need a wifi pod

Same story as a lot of people…I am a volt customer on 500Gb broadband and have dead spots in my home.. in some rooms I can barely even connect to the router let alone maintain a decent speed…my ring video doorbell at the front door often can’t do its...

Contract Cancellation Terms outrageous

Beware - it is strictly speaking "legal" but an affront to common fairness. In the smallpriint of your (broadband) contract the cancellation terms mean you would have to pay the full amount for every month left on your contract. For example, I have b...

Audio out of sync , some channels only

Some channels , e.g. All the BBC HD channels and Sky News in HD are wildy out of sync. Other channels such as ITV1HD are either fine or very very close to fine . The bad ones are close to unwatchable.Its not a TV setting or Virgin Media 360 box setti...

Resolved! Upgading Broadband Package

Hi thereI was just wondering what is happening with my order as I requested for Gig1 Fibre broadband and placed the order on Tuesday 19th March as my contract is ending soon. I was told that my installation date would be Friday 22nd March but I wasnt...

ethanbm by • Joining in
  • 322 Views
  • 7 replies
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E-mail offering Hub4 at no extra cost

Hi,I received an e-mail offering a new Hub 4 at no extra cost. I went ahead and placed an order and saved a copy of the order that said "We've got your order". However I have not received an acknowledgment e-mail and there is nothing showing in my Vi...

Can't sign in and apparently email not recognised

Hello everyone,Today I've been trying to log in to my virgin media account to check some settings (I normally use a desktop client called eM Client) but couldn't sign in due to an FSB50 error code. I deleted my cache but it didn't fix the problem and...

Bluer by • On our wavelength
  • 229 Views
  • 4 replies
  • 0 kudos

Email dead from this morning

I cannot send or receive emails from my 2 addresses  @ntlworld.com.I'm using Windows Live Mail 2012 with Windows 7 (I know it's old but has never been any trouble).Webmail is working fine.Here is the error message:Unable to send or receive messages f...

Snoopdog by • On our wavelength
  • 1213 Views
  • 24 replies
  • 1 kudos
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Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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