Visiting our stores

Our high street stores give everybody a chance to pop in and try our products. You can also ask for help and support from our friendly team face to face.

And because we'd love you to visit us, we're always finding ways to improve the accessibility of our high street stores.

Our stores have wheelchair access and hearing loops. And we've designed our displays so you can engage and interact with our products and our staff in a way that works for you.

Find your nearest Virgin store


Contact us

Broadband, TV and Phone Customers

Dial 150 from your Virgin Media home phone or mobile. It's free.

If you want to contact us using our Text Relay Service, call our Text Relay freephone number 18001 0800 052 2164

Or ring us from any other phone:

Dial 0345 454 1111*

Mobile customers

Dial 789 from your mobile. It's free.
Or ring us on 0345 6000 789** from any other phone.

Call from a textphone

Dial 18001 0800 052 2164*

Video Relay Service

Monday to Friday 9am until 8pm 

Saturday and Sunday 9am until 4pm

Contact us through a sign language interpreter


The legal stuff

For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles vary.

** Please note that standard charges apply. Please check with your network operator for rates.


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