Our mobile phone access features

Today's phones can do some amazing things. Everybody will find something that helps them.

For example, if you have difficulty hearing or speaking, you might prefer to have conversations by text. Or, if you're older or living alone, you might find having phone numbers of friends and family close at hand can be really comforting when you're on the move.

Here are just some of the access features you might look out for. Knowing these can help you find a mobile that works for you.


Virgin Mobile

If you can't hear very well, choose a phone with:

  • Adjustable volume control.
  • Vibrate alert.
  • Compatibility with a loopset for your hearing aid.
  • Compatibility with keyboards.
  • Predictive text.

If you're blind or can't see very well, choose a phone with:

  • Large, high contrast keys.
  • Large, high contrast display.
  • Voice activated dialling.
  • Keypad tones.
  • Screen readers such as VoiceOver.

If you have mobility issues, choose a phone with:

  • Voice activated dialling.
  • Speed/short code dialling.
  • Predictive text.
  • Easy to grip phones with non-slip casings.
  • Compatibility with keyboards.

For help choosing your mobile, please visit one of our high street stores or contact us.

Find your nearest store

If you can't speak on the phone, or prefer not to, you can use the Text Relay service.

All you have to do is type your conversation into your textphone's keypad and wait for the other person to reply.

It doesn't matter whether the person you're talking to has a telephone or a textphone because a relay assistant will help you and the person you're calling.

Oh and guess what? You get a discount on your calls via Text Relay with Virgin Media. Calls to UK local and national numbers, made via the TextDirect service with the 18001 prefix, get an 80% discount. Whilst calls to UK mobiles, made via the TextDirect service with the 18001 prefix, get a 20% discount.

If you want to contact Virgin Media using Text Relay you can do so using the following Text Relay freephone number 18001 0800 052 2164

Text Relay is available 24 hours a day, 365 days a year.

Find out more about Text Relay

Next Generation Text Relay Service

The Next Generation Text Relay Service does everything our current Text Relay service does and a whole lot more.

If you currently use Virgin Media’s Text Relay Service, you won’t have to make any changes to the way you currently make or receive phone calls. You’ll still be able to use your BT Textphone, Minicom, Uniphone or similar device – and we’ll automatically connect you to the relay service as before. The only difference is you’ll have some nice extra features when you connect to Text Relay, thanks to our improved service.

Find out more

Next Generation Text App

Prefer an app to using a textphone? No problem. Virgin Media customers with accessibility needs can download and install our easy to use Next Generation Text app.

The Next Generation Text app works with a home, office, or mobile phone and provides a text connection in parallel with the phone call you make through the Next Generation Text service.

The app is available on a range of compatible devices like your laptop, tablet and smartphone, so all you need is a good WiFi connection to download it. It’s also totally free to download and available from the usual app stores. For any updates, don’t forget to check back here.

Find out more


Contact us

Broadband, TV and Phone Customers

Dial 150 from your Virgin Media home phone or mobile. It's free.

If you want to contact us using our Text Relay Service, call our Text Relay freephone number 18001 0800 052 2164

Or ring us from any other phone:

Dial 0345 454 1111*

Mobile customers

Dial 789 from your mobile. It's free.
Or ring us on 0345 6000 789** from any other phone.

Call from a textphone

Dial 18001 0800 052 2164*

Video Relay Service

Monday to Friday 9am until 8pm 

Saturday and Sunday 9am until 4pm

Contact us through a sign language interpreter


The legal stuff

For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles vary.

** Please note that standard charges apply. Please check with your network operator for rates.


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