Download and register for our clever Connect app, and let it work out if something’s getting in the way of your WiFi.
You can also connect to millions of Virgin Media WiFi hotspots out and about in the UK, and across Europe!
Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
WiFi Booster: WiFi Booster available only to eligible customers for whom Virgin Media has identified (either through a Virgin Media agent or through the Virgin Media Connect app) a blackspot inside the registered account address. Eligible customers can receive 1 WiFi Booster per customer, available through the app. Eligible customers can receive a second Booster by contacting our service agents. A third Booster will only be issued after a site visit has taken place and is dependent upon agent assessment. Boosters are at no extra monthly cost for Full House TV customers and above (customers can check in My Virgin Media to see if they’re eligible). Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package. Price for Virgin Fibre customers who have (or downgrade at any time to) other packages is an additional £3 a month for the first WiFi Booster, and £2 per additional WiFi Booster, cancellable at any time on a 30 days’ notice. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply. Hub 3 required.
Installation: Booster requires QuickStart self-installation, with delivery to a convenient Click&Collect store. £5 charge if you choose optional home delivery (home delivery is free for Full House TV customers and above). You can choose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days in busy periods. If we can’t provide the date you’ve chosen we’ll deliver on the next available date and confirm this by email. See FAQs for further details.
General: Legal Stuff applies in addition to your existing agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may also affect WiFi performance. Further Legal Stuff applies – see virginmedia.com/legalstuff.
Inclusive servicing and repairs: Excludes misuse, mistreatment and wilful or accidental damage. Kit remains property of Virgin Media.