See what's in store for you

You’ll find loads of the stuff you love, to enjoy now and in the future. If you’d rather not keep your services, you can find out how to change or cancel your package at the bottom of this page, or you can jump straight there by clicking here. 
But do you really want to miss out on all this...?

 

A speed upgrade on us

We've just upgraded your broadband so you can really make the most of your downloading.

 

 

Peace of mind, built in

Servicing and repairs are included. So, if something goes wrong with your Virgin Media kit and it needs to be repaired, we'll take care of it without charging you a penny. Unlike BT, who may charge up to £129 for some call-outs.

 

 

Proud to be voted the best by uSwitch and Broadband Genie

 

What if you're currently on an offer?

If you're currently on a promotional offer with us, we will honour it. So that means some of your increase may happen when this offer comes to an end.

What happens next?

We hope you'll carry on enjoying everything with us. But if you want to, you can change or cancel your package at any time before the date stated on your email or letter, without paying any cancellation fees.

Simply call 150 from your Virgin Media phone or mobile, or 0345 454 1111ˇ from any other phone.

The legal stuff

General: Services, content and features are variable and depend on your chosen subscriptions. You may lose any current discounts you have if you change your package. Information and prices correct as at date of publication. Actual speed of your broadband might vary from the speed advertised. For more info on why, see, virginmedia.com/ourspeeds.

Broadband usage: Average usage: Based on sum of average usage per customer (derived from total traffic on network divided by total broadband customers), year on year growth rate as at Dec 2017.

Broadband upgrade: Average download speed of tier achievable by 50% of customers at peak times (8-10pm, Monday –Sunday). Actual speed of your Broadband might vary from the speed advertised.

Inclusive servicing/repairs: Excludes misuse/mistreatment. Equipment remains property of Virgin Media.

Award sources: www.uswitch.com/mobiles/broadband-and-mobile-awards/ and www.broadbandgenie.co.uk/broadband/survey/2018