See what's in store for you
You’ll find loads of the stuff you love, to enjoy now and in the future. If you’d rather not keep your services, you can find out how to change or cancel your package at the bottom of this page, or you can jump straight there by clicking here.
But do you really want to miss out on all this...?
Take Virgin TV on holiday
New to the Virgin TV Go app? Watch awesome shows while you're on holiday in the EU, available live and On Demand with an internet connection. Download the app from your app store.
We get a big tick from Netflix
Love streaming the latest Netflix shows? According to the Netflix ISP Speed Index, we’re the leading major broadband provider for streaming Netflix content.
Peace of mind, built in
Servicing and repairs are included. So, if something goes wrong with your Virgin Media kit and it needs to be repaired, we'll take care of it without charging you a penny. Unlike BT, who may charge up to £129 for some call-outs.
Stormy weather, great picture
Unlike satellite or aerial services, our underground fibre network isn’t affected by extreme weather conditions like storms.
My Virgin Media app makes life easier
Now managing your account is even easier. View current and past bills, check your service status, see your package details and more. Download the app from your app store.
Proud to be voted the best by uSwitch and Broadband Genie
What if you're currently on an offer?
If you're currently on a promotional offer with us, we will honour it. So that means some of your increase may happen when this offer comes to an end.
What happens next?
We hope you'll carry on enjoying everything with us. But if you want to, you can change or cancel your package at any time before the date stated on your email or letter, without paying any cancellation fees.
Simply call 150 from your Virgin Media phone or mobile, or 0345 454 1111ˇ from any other phone.
The legal stuff
General: Services, content and features are variable and depend on your chosen subscriptions. You may lose any current discounts you have if you change your package. Information and prices correct as at date of publication. Actual speed of your broadband might vary from the speed advertised. For more info on why, see, virginmedia.com/ourspeeds.
Broadband usage: Average usage: Based on sum of average usage per customer (derived from total traffic on network divided by total broadband customers), year on year growth rate as at Dec 2017.
Virgin TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G Internet access. UK only (or while on holiday in EU). Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Max. 2 compatible devices per account can watch TV.
Netflix: Netflix streaming membership required at extra cost. Source: [here|ispspeedindex.netflix.com/country/uk/] Netflix ISP Speed Index compares performance of major ISPs and lists the average prime time bitrate for Netflix content streamed to Netflix members during a particular month for major ISPs. Virgin Media leading ISP for past 12 months.
Inclusive servicing/repairs: Excludes misuse/mistreatment. Equipment remains property of Virgin Media.
Weather: Satellite and aerial signals can be affected by extreme weather.
My Virgin Media app: Available on Android 5.0 or later, and iOS9.0 or later. WiFi/3G/4G connection required. My Virgin Media account required.
Award sources: www.uswitch.com/mobiles/broadband-and-mobile-awards/ and www.broadbandgenie.co.uk/broadband/survey/2018