Your monthly bill is changing

As you’ll know from the letter we sent you, our prices have risen since you ordered our services.

Our updated charges depend on the number of services you have with us. To see how these increases affect you, we’ve created the table below. Please note, this shows ongoing prices (after any introductory offer), and doesn’t take into account the £3.50 discount for your first 12 months we outlined in our letter to you.



Your services Your price rise
TV, broadband and phone
TV and broadband £2.48
TV and home phone £1.01
Broadband and home phone      £3.49
TV only £1.99
Broadband only £2.99
Home phone only £1.01



In certain circumstances, for example if you’ve chosen to take two home phone lines, the impact might differ from the table above.

Making the most of an offer?

If you have an introductory discount with us, you’ll enjoy this £3.50 discount on top of that. This means you’ll be paying less than the price you originally signed-up to.

Your right to cancel

We hope you’ll want to stay with Virgin Media. But if you don’t, you can change your package at any time, or cancel before 31st December without having to pay any cancellation charges. If your services are up and running, simply call 150 from a Virgin Media home phone or mobile, or 0345 454 1111* from any other phone. If your services aren’t installed yet, please call 0800 052 1734.

And don’t forget, these changes won’t affect any of your statutory rights as a customer.


*For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles vary.

The legal stuff

Things to note: If you are on a promotional offer we will honour it. Some of your increase may therefore happen at the end of your promotional offer. If you have Line Rental Saver you will continue to benefit from this offer. General: Content and features are variable and depend on your chosen subscription. Information and prices correct at the time of being published. Registered office address: Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP. Registered in England and Wales No. 6024812.