Account and billing


Which service do you need help with?

Online account and billing

Signing into your My Virgin Media account is a super simple way to solve all kinds of problems you may be having, such as…

  • Viewing your current and previous bills
  • Making a payment
  • Setting up a Direct Debit
  • Managing your account
  • Upgrading your package

Not yet registered and need to make a payment in a hurry?

You can make a speedy one-off payment with QuickPay if you haven’t set up your Direct Debit just yet.


Billing made easy with the My Virgin Media app

View and pay your bills hassle-free and on the go with the super-useful My Virgin Media app.

Find out more about the My Virgin Media app

  



Video guides

Our guide to online billing should answer your questions


Fastest ways to get in touch

Message us 

It’s easy, convenient and if you message us outside our opening hours* our team will respond when they get back in.

  
*Monday to Saturday, 8am until 8pm


Call 150 from your Virgin Media phone or mobile, or
call 0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreterOpen 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

  

Your mobile account and billing 

Signing into your mobile account is a great way to solve all kinds of problems you may be having, such as…

  • Viewing your current and previous bills
  • Making a payment
  • Setting up a Direct Debit
  • Managing your account
  • Upgrading your plan

  

Manage your mobile account on the go

Keep an eye on your mobile account with just a tap and a swipe with the My Account app.

Find out more about the My Account app

  


Help articles

Our help articles are packed with tips, guides and videos, so you can solve most common problems yourself...


Video guides

Guide to your online billing

How to sign into your account


Fastest way to get in touch

Text one of our agents for free* 

Send your message to 7533 016 422

It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they get back in.

Monday to Friday, 8am until 8pm

Saturday, 8am until 8pm and Sunday 8am-6pm

   
*The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.

Call 789 from your Virgin mobile, or call 0345 600 0789 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreter. Open 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.