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Account and billing

Which service do you need help with?

Online account and billing

Signing into your My Virgin Media account is a super simple way to solve all kinds of problems you may be having, such as…

  • Viewing your current and previous bills
  • Making a payment
  • Setting up a Direct Debit
  • Managing your account
  • Upgrading your package

Not yet registered and need to make a payment in a hurry?

You can make a speedy one-off payment with QuickPay if you haven’t set up your Direct Debit just yet.


Billing made easy with the My Virgin Media app

View and pay your bills hassle-free and on the go with the super-useful My Virgin Media app.

Find out more about the My Virgin Media app

  



Video guides

Our guide to online billing should answer your questions


Would you rather get in touch?

Give us a call

Call 150 from your Virgin Media phone or mobile, or call
0345 454 1111 * from any other phone

Monday to Sunday, 8am until 10pm

For our Text relay service just call 18001 0800 052 2164

You can also contact us through a sign language interpreter

*For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Calls from other networks and mobile may vary.

Your mobile account and billing 

Signing into your mobile account is a great way to solve all kinds of problems you may be having, such as…

  • Viewing your current and previous bills
  • Making a payment
  • Setting up a Direct Debit
  • Managing your account
  • Upgrading your plan

  

Manage your mobile account on the go

Keep an eye on your mobile account with just a tap and a swipe with the My Account app.

Find out more about the My Account app

  



Video guides

Guide to your online billing

How to sign into your account


Would you rather get in touch?

Text one of our agents

Send your message to 07533 016 422

   

Give us a call

Call 0800 064 3820 * from any phone

Monday to Sunday, 8am until 10pm

For our Text relay service just call 18001 0800 052 2164

You can also contact us through a sign language interpreter

*For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Calls from other networks and mobile may vary.