Contact us

Choose a topic to get started

Experiencing an issue?

Which service are you experiencing an issue with?

Run your own check

You can check your own service status to see if we’re already aware of a fault in your area.

  



Would you rather get in touch?

Chat with one of our helpful and friendly online agents.

Chat is open Monday to Saturday, 8am until 8pm

  

Give us a call

Call 150 from your Virgin Media phone or mobile, or call
0345 454 1111 * from any other phone

Monday to Sunday, 8am until 10pm

For our Text relay service just call 18001 0800 052 2164

You can also contact us through a sign language interpreter

*For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Calls from other networks and mobile may vary.

Lost or stolen phone?

You can report your phone as lost or stolen online now. We can make sure the SIM is locked as soon as possible, preventing it being used by anyone who isn’t you.

  



Would you rather get in touch?

Text one of our agents

Send your message to 07533 016 422 

  

Give us a call

Call 789 from your Virgin Media phone or mobile, or call 0345 600 0789 * from any other phone

Monday to Sunday, 8am until 10pm

For our Text relay service just call 18001 0800 052 2164

You can also contact us through a sign language interpreter

*For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Calls from other networks and mobile may vary.