Make a complaint

We’re sorry you’re unhappy. If you’ve got a complaint please get in touch, we’d like to help however we can.

Submit your issue online

You can use our web form to submit your issue to our Resolutions team.


Submit your issue using Resolver

Resolver is an independent, online complaints service, which is easy to use, hassle-free and won’t cost you a penny.

To raise your complaint with Resolver, or to find out more about the services it offers, click the button below.


Text one of our agents for free

Broadband, TV and Phone customers
Send your complaint to 0753 305 1809
Monday to Friday, 8am until 7pm

Mobile customers
Send your complaint to 07533 016 422
Mon to Friday, 8am until 9pm
Saturday, 8am until 8pm
Sunday, 8am until 6pm

*Please note, texts are only free for Virgin Mobile customers


Call our Customer Service team

Call 150 from your Virgin Media phone or mobile, or call
0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreter. Open 7 days a week, 8am and midnight.

*For call costs to our team from a Virgin Media home phone, visit Call costs page. Calls from other networks and mobile may vary.


Write to us

Send your complaint to Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ