Contact us

Choose a topic to get started

Make a complaint

We’re sorry you’re unhappy. If you’ve got a complaint please get in touch, we’d like to help however we can.

Submit your issue online

You can use our web form to submit your issue to our Resolutions team.


Give us a call

Call 150 from your Virgin Media phone or mobile, or call
0345 454 1111 * from any other phone

Monday to Sunday, 8am until 10pm

For our Text relay service just call 18001 0800 052 2164

You can also contact us through a sign language interpreter

*For call costs to our team from a Virgin Media home phone, visit Calls from other networks and mobile may vary.


Write to us

Send your complaint to Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ