Reschedule an engineer appointment
Reschedule your engineer appointment online
You can reschedule your engineer appointment and a whole lot more, by signing into your My Virgin Media account.
Fastest way to get in touch
Text one of our agents for free*
Send your message to 0753 305 1809
Monday to Friday, 8am until 7pm
*Please note, texts are only free for Virgin Mobile customers
Call our Customer Service team Call our Customer Service team
Call 150 from your Virgin Media phone or mobile, or
call 0345 454 1111 * from any other phone
Monday to Friday, 8am until 9pm
Saturday, 8am until 8pm and Sunday 8am until 6pm
For our text relay service call us free on 18001 0800 052 2164
You can also contact us through a sign language interpreter. Open 7 days a week, 8am until midnight.
*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.