Reschedule an engineer appointment

Before you get in touch, did you know you can reschedule a engineer appointment online?

Reschedule your engineer appointment online

You can reschedule your engineer appointment and a whole lot more, by signing into your My Virgin Media account.


Fastest way to get in touch

Text one of our agents for free*

Send your message to 0753 305 1809

Monday to Friday, 8am until 7pm

*Please note, texts are only free for Virgin Mobile customers



Chat with our online agents 

Monday to Saturday, 8am until 8pm


Call 150 from your Virgin Media phone or mobile, or
call 0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreter. Open 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.