Reschedule an engineer appointment

Before you get in touch, did you know you can reschedule a engineer appointment online?

Reschedule your engineer appointment online

You can reschedule your engineer appointment and a whole lot more, by signing into your My Virgin Media account.


Fastest way to get in touch

Message us

It’s easy, convenient and if you message us outside our opening hours* our team will respond when they get back in.


Call 150 from your Virgin Media phone or mobile, or
call 0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreterOpen 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

* Monday to Saturday, 8am until 8pm